Flight Dispatch & Coordination Specialist

Rural Metro Fire Department; Sacramento, Northern (CA, KY); Hybrid; USD 49,000 - 59,000; Full time

Job summary

Global Medical Response’s REACH division is seeking a Flight Coordinator to operate radios, telephones, and computer systems to notify flight personnel per procedures. You will review preflight risk assessments, monitor flight progress, and maintain weather awareness to support safe operations.

You will relay critical flight information to the Pilot in Command and OC Specialists, log data, generate reports, and ensure paperwork is complete.

Qualifications

• High school diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
• Ability to understand basic computer applications.
• Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

Responsibilities

• Respond to customer needs accordingly.
• Understands medical terminology and adequately implements critical listening skills to accurately process air transport requests.
• Allocatesairresources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
• Perform other duties as assigned.

Skills

Reading and writing English

Radio/telephone communication

Typing speed/accuracy

Multi-tasking

Basic computer applications

Dispatcher experience (preferred)

Education

High school diploma or equivalent

Job description

Global Medical Response’s REACH division is seeking a Flight Coordinator to operate radios, telephones, and computer systems to notify flight personnel per procedures. You will review preflight risk assessments, monitor flight progress, and maintain weather awareness to support safe operations.

You will relay critical flight information to the Pilot in Command and OC Specialists, log data, generate reports, and ensure paperwork is complete.