Flight Coordinator

DO & CO; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Daily Meals

401K and medical benefits

Career development opportunities

Global hospitality environment

Job summary

DO & CO in Boston is seeking a dynamic CSR/Flight Coordinator to manage communications and coordinate flight catering operations. The role involves ensuring timely handover of high-end products to aircraft crew and maintaining strict quality standards for all meals and trolleys.

The position offers competitive pay, daily meals, and opportunities for professional growth within a luxury global hospitality company. Requires adaptability to shifts, including nights and weekends.

Qualifications

• Excellent planning and coordination skills.
• Outstanding communication skills.
• Hands-on approach.
• Ability to work 50% of the day inside a cooler/refrigerated area.
• Ability to work in a fast-paced environment with a diversified clientele.
• Capacity to work well within a team and exhibit leadership skills.
• Airport security clearance process including TSA and customs requirements.
• Ability to work long hours on foot and in varying temperatures.
• Flexibility to work different shifts (nights, weekends, holidays).

Responsibilities

• Maintain professional communication with different channels and distribute all incoming operational information to affected departments.
• Ensure products and trolleys meet quality standards and delivery is according to customer instructions; confirm meals and counts are prepared and packed correctly.

Skills

Planning & Coordination

Communication Skills

Hands-on approach

Team leadership

Cold environment tolerance

Fast-paced adaptability

Customer service orientation

Job description

We have an incredible opportunity for a dynamic, energetic, and eager CSR/Flight Coordinator in Boston!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities:

• Maintain professional communication with different channels and distributes all incoming operational information to the affected departments. Ensures production processes, quality standards and deadlines and accuracy are met in order to hand over DO & CO’s high-end products to their aircraft crew in person without delays.
• Ensures products and trolleys meet the utmost quality standards at all times and the delivery is done according to customer’s instructions. Conducts physical counts and pack additional equipment or products. Identifies procedures that can be improved and puts forward suggestions for more efficiency and customer care. Confirms special meals and correct number of meals for each flight are ready, packed and assigned correctly.

Qualifications:

• Excellent planning and coordination skills
• Outstanding communication skills
• Hands-on approach
• Ability to work 50% of the day inside a cooler/refrigerated area
• Ability to work well in a fast-paced environment and with a diversified clientele
• Capacity to work well within a team as well as exhibit leadership skills
• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR 1542.209, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.

What We Offer:

• Competitive Pay: $21.75
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

Education & Experience

• Minimum of 2 years of related work experience preferably in customer service is beneficial
• Must have a valid driver's license
• Computer literate

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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