Flexible Travel Concierge & Client Advisor

The Gypsy Travel; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Growth opportunities

Travel perks & industry discounts

Supportive team culture

Job summary

The Gypsy Travel is a Jacksonville-based travel agency specializing in personalized itineraries and exceptional service. This role focuses on handling inquiries, booking flights, hotels, and excursions, and providing travel advice tailored to client needs.

Ideal candidates bring strong customer service and sales skills, excellent communication, and a passion for helping travelers; experience in the travel industry is a plus.

Qualifications

• Customer service and client relationship management experience required.
• Sales skills to identify and meet clients' travel requirements.
• Excellent communication and organizational abilities.
• Previous customer service experience; travel industry experience is a plus.
• Strong communication and interpersonal skills.
• Organized and detail-oriented.
• Comfortable using computers, booking systems and social media platforms.
• Passion for travel and helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions).
• Resolve customer issues and provide solutions with a positive attitude.
• Maintain accurate client records and booking details.
• Provide recommendations and travel advice tailored to client needs.
• Follow up with clients before and after trips to ensure satisfaction.
• Collaborate with team members to deliver excellent service.

Skills

Customer service

Sales skills

Communication

Organizational skills

Interpersonal skills

Problem solving

Booking systems

Social media

Travel passion

Tools

Expedia

Amadeus

Job description

The Gypsy Travel is a Jacksonville-based travel agency specializing in personalized itineraries and exceptional service. This role focuses on handling inquiries, booking flights, hotels, and excursions, and providing travel advice tailored to client needs.

Ideal candidates bring strong customer service and sales skills, excellent communication, and a passion for helping travelers; experience in the travel industry is a plus.