Flexible Shopper & Fulfillment Specialist

Whole Foods Market, Inc; Massapequa (NY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Financial wellness

Job summary

Whole Foods Market, Inc. in Massapequa, NY is seeking a Team Member to fulfill online orders and assist customers across checkout options. You will learn product knowledge, standards, and store operations to deliver exceptional experiences in a fast-paced retail setting.

The role requires strong customer service, detail orientation, and flexibility to work nights, weekends, and holidays, with opportunities to cross-train across teams and learn new technology-driven solutions.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness and ability to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Hospitality

Problem solving

Detail oriented

Multi-tasking

Flexible availability

Adaptability

Cross-training

Technology familiarity

Education

High school diploma or equivalent

Job description

Whole Foods Market, Inc. in Massapequa, NY is seeking a Team Member to fulfill online orders and assist customers across checkout options. You will learn product knowledge, standards, and store operations to deliver exceptional experiences in a fast-paced retail setting.

The role requires strong customer service, detail orientation, and flexibility to work nights, weekends, and holidays, with opportunities to cross-train across teams and learn new technology-driven solutions.