Flexible-Shift Store Team Member (Customer Service)

Loop Neighborhood; Burlingame (CA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

0.10 cents off a gallon of fuel

0.30 cents off a gallon of fuel

0.40 cents off a gallon of fuel

MAXIMUM 20 GALLONS AND 2 FILL UPS PER

Job summary

West Coast Convenience, the parent company of Loop Neighborhood Market, is expanding its California network of convenience stores, fuel stations, and car washes. We seek customer-focused individuals to join our team and deliver high-quality, better-for-you products and exceptional store experiences across shifts.

The Team Members will ensure smooth station operation during their shift, drive store profitability, and meet customer needs with best-in-class service.

Qualifications

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on store operations in a quick timeline
• Ability to read, understand, and write in the English language
• Perform basic math including proper calculation of change
• Have the ability to validate identification prior to selling tobacco and/or alcohol
• Can lift up to 50 pounds
• Ability to climb ladders as needed
• Ability to remain calm and respond to emergencies according to policies and procedures
• Tolerate exposure to gasoline fumes and cleaning products
• Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the station)

Responsibilities

• Managing the cash register throughout the shift, ensuring the money stays balanced and customers are assisted in a fast and accurate manner
• Stocking products on shelves and making sure the store looks clean and professional at all times
• Ensuring prompt, efficient and courteous customer service to store customers, vendors, and staff at all times
• Maintaining a clean, customer friendly environment in the store and surrounding property
• Troubleshooting and resolving car wash related issues as needed
• Preparing shift reports at the end of the shifts as per company guidelines
• Crossing and upselling store products and sales to assist in increasing store sales
• Escalating all high-priority issues to their immediate manager
• Additional duties as assigned

Job description

West Coast Convenience, the parent company of Loop Neighborhood Market, is expanding its California network of convenience stores, fuel stations, and car washes. We seek customer-focused individuals to join our team and deliver high-quality, better-for-you products and exceptional store experiences across shifts.

The Team Members will ensure smooth station operation during their shift, drive store profitability, and meet customer needs with best-in-class service.