Customer-Driven Team Member (Flexible Shifts)

Loop Neighborhood; San Mateo (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Fuel discount program

Flexible shifts

Job summary

West Coast Convenience operates a growing network of convenience stores, fuel stations, and car washes across California with Loop Neighborhood Market as one of its brands. They seek customer-focused individuals for all three shifts, offering both full-time and part-time roles, and room to grow within the organization.

The Team Members ensure smooth store operation, deliver best-in-class service, maintain a clean environment, handle cash, and assist customers and vendors throughout shifts.

Qualifications

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on store operations in a quick timeline
• Ability to read, understand, and write in the English language
• Perform basic math including proper calculation of change
• Have the ability to validate identification prior to selling tobacco and/or alcohol (as required under applicable laws and regulations)
• Can lift up to 50 pounds
• Ability to climb ladders as needed
• Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines
• Tolerate exposure to gasoline fumes and cleaning products
• Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the station)

Responsibilities

• Managing the cash register throughout the shift, ensuring the money stays balanced and customers are assisted in a fast and accurate manner
• Stocking products on shelves and making sure the store looks clean and professional at all times
• Ensuring prompt, efficient and courteous customer service to store customers, vendors, and staff at all times
• Maintaining a clean, customer friendly environment in the store and surrounding property
• Troubleshooting and resolving car wash related issues as needed
• Preparing shift reports at the end of the shifts as per company guidelines
• Crossing and upselling store products and sales to assist in increasing store sales
• Escalating all high-priority issues to their immediate manager
• Additional duties as assigned

Job description

West Coast Convenience operates a growing network of convenience stores, fuel stations, and car washes across California with Loop Neighborhood Market as one of its brands. They seek customer-focused individuals for all three shifts, offering both full-time and part-time roles, and room to grow within the organization.

The Team Members ensure smooth store operation, deliver best-in-class service, maintain a clean environment, handle cash, and assist customers and vendors throughout shifts.