Flexible Shift Safety Support Specialist

GoGuardian

Northern (KY)

Hybrid

USD 22,000 - 31,000

Part time

9 days ago

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Benefits offered by this job

Impactful EdTech work

Talented colleagues

Growth opportunities

Job summary

GoGuardian is seeking a Substitute/Limited Part-Time Safety Support Specialist to cover day shifts when needed, in a role focused on protecting students’ mental health and safety. The position offers flexible shifts and a chance to contribute to a mission-driven EdTech team.

Applicants should have at least 1 year in customer-facing roles, experience with Zendesk, and strong issue-elevation skills. GoGuardian emphasizes an inclusive culture and responsible, professional support across the school

Qualifications

1+ year in a Support role or other intimate Customer-Facing Roles
1+ year in a white glove customer service position
Experience working with Zendesk
Experience answering support tickets and phone calls

Responsibilities

Complement the Beacon SSS team by taking on available shifts when extra team members are needed
Review Beacon alerts and elevate via phone calls to school administrators to take appropriate action
Identify and elevate new issues and trends, including sensitive problems, and help contribute to solution building
Contribute to training, enablement, implementation, and support resources, including knowledge base articles and canned responses
Actively participate in SSS team-building projects
Supporting overall Technical Support tickets as business needs arise.