Flexible-Shift Retail Operations Leader

David's Bridal; Miamisburg (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Team bonus

Dayforce Wallet

Referral incentive

Dream maker discount

Vision care

Supplemental insurance

401K program

Identity theft discounts

Home and auto discounts

Mobile discounts

Legal plans

Pet Insurance

Job summary

David's Bridal in Ohio is seeking an Operations Supervisor to lead a high‑performing team, deliver exceptional customer experiences, and exceed sales plans. You will mentor staff, schedule shifts, and model five‑star service in a fast‑paced retail environment.

In this role you will monitor payroll, manage inventory, assist in achieving monthly income goals, and ensure operational standards across merchandising, checkout, and customer engagement.

Qualifications

• High School Diploma or degree.
• Two–four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Lead and model a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five‑star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance‑based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

People leadership

Customer focus

Sales goals

Scheduling

Education

High School Diploma or degree

Tools

POS system

Job description

David's Bridal in Ohio is seeking an Operations Supervisor to lead a high‑performing team, deliver exceptional customer experiences, and exceed sales plans. You will mentor staff, schedule shifts, and model five‑star service in a fast‑paced retail environment.

In this role you will monitor payroll, manage inventory, assist in achieving monthly income goals, and ensure operational standards across merchandising, checkout, and customer engagement.