Flexible-Shift Home Improvement Customer Care Pro

Lowe's Companies, Inc.; Troy (OH); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe's Companies, Inc. is hiring a Customer Service Associate in Ohio. You will welcome customers, help them find the right products, and respond to questions with friendly service in a store setting.

You may assist with stocking, processing orders and deliveries, and helping in several departments. This role supports customers throughout their shopping journey and requires standing and the ability to lift up to 25 lbs.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer skills

Retail tech experience

Job description

Lowe's Companies, Inc. is hiring a Customer Service Associate in Ohio. You will welcome customers, help them find the right products, and respond to questions with friendly service in a store setting.

You may assist with stocking, processing orders and deliveries, and helping in several departments. This role supports customers throughout their shopping journey and requires standing and the ability to lift up to 25 lbs.