Flexible Scheduling Operations Lead Customer Experience

Meijer Inc.; Plainfield (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a proactive leader to direct operations, processes, and team guidance in the store department. You’ll plan and empower team members daily, modeling exceptional customer experience and driving department goals to support Meijer’s winning strategy.

You will coach peers, schedule workload, and ensure training completion while upholding safety, product freshness, and compliance standards. Join a family-oriented retailer focused on growth and community impact.

Qualifications

• Passion for customer service with total engagement.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded.
• Supports training new team members and cross-training talent.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication skills

People leadership

Influence others

Problem solving

Time management

Retail experience

Team mentoring

Safety compliance

Training execution

Job description

Meijer Inc. is seeking a proactive leader to direct operations, processes, and team guidance in the store department. You’ll plan and empower team members daily, modeling exceptional customer experience and driving department goals to support Meijer’s winning strategy.

You will coach peers, schedule workload, and ensure training completion while upholding safety, product freshness, and compliance standards. Join a family-oriented retailer focused on growth and community impact.