Flexible-Schedule Patient Access Specialist

Stars Behavioral Health Group; Reno (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible schedules

No nights

No Sundays

Generous paid time off

Holidays off

Medical, dental and vision coverage

Life insurance and disability

Job summary

Stars Behavioral Health Group in Reno, NV is hiring a Patient Registration Coordinator to greet patients and begin their recovery journey. You will register new and returning patients, verify demographics and insurance, and explain benefits and financial responsibilities with empathy.

You will handle payments, answer calls, maintain privacy, and support compliance while assisting with documentation and daily office tasks.

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Job description

Stars Behavioral Health Group in Reno, NV is hiring a Patient Registration Coordinator to greet patients and begin their recovery journey. You will register new and returning patients, verify demographics and insurance, and explain benefits and financial responsibilities with empathy.

You will handle payments, answer calls, maintain privacy, and support compliance while assisting with documentation and daily office tasks.