Flexible Schedule Member Experience Specialist

YMCA; Spokane, Northern (WA, KY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free YMCA membership (<19 hours/week)

YMCA program discounts

Paid sick time

Child Watch services

Flexible schedules

Learning opportunities

Retirement plan

Job summary

YMCA of the Inland Northwest is seeking a Membership Services Representative for the North Branch in Spokane, WA. The role focuses on delivering exceptional customer service, processing memberships, and assisting program registrations to support community wellbeing.

The position requires a high school diploma or GED, 1–2 years of public-facing experience, cash handling skills, and proficiency with standard software. YMCA certifications are completed upon hire.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience working with the public and cash handling.
• Proficiency with standard business software.
• Detail oriented with strong organizational and communication skills.
• Completion of YMCA program-specific certifications upon hire.
• Ability to relate effectively to diverse groups.

Responsibilities

• Process, update, and complete registration for membership enrollment and program activities using YMCA systems.
• Greet members and staff, determine purpose of visit, and direct to destinations.
• Maintain a friendly, professional demeanor in person and on the phone.

Skills

Customer service

Cash handling

Software proficiency

Communication

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

Membership software

Job description

YMCA of the Inland Northwest is seeking a Membership Services Representative for the North Branch in Spokane, WA. The role focuses on delivering exceptional customer service, processing memberships, and assisting program registrations to support community wellbeing.

The position requires a high school diploma or GED, 1–2 years of public-facing experience, cash handling skills, and proficiency with standard software. YMCA certifications are completed upon hire.