Flexible Part-Time Admin Assistant – Utilization Review

Lake Behavioral Hospital; Waukegan (IL); On-site; USD 26,174 - 35,817; Part time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Vision insurance

Dental insurance

Long term disability insurance

Paid time off

Cafeteria on site + discounted meals

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Lake Behavioral Hospital in Waukegan, IL seeks an Administrative Assistant – Utilization Review for a part-time schedule. The role supports the Utilization Review team with clerical tasks, reports processing, calls and emails from insurers, and verification of insurance eligibility.

You will assist with authorization timelines, document uploads, and coordination with clinical and administrative staff. This position offers a range of benefits and a flexible part-time schedule.

Qualifications

• Education: Associate Degree in Business Administration or related field preferred; or an equivalent combination of education and experience.
• Experience: At least one year as an Administrative Assistant in a health care setting preferred; or a combination of education, training and experience.
• Typing: ability to type at least 65 wpm; knowledge of Word and Excel; experience as a mental health technician desired.
• Flexibility: ability to work overtime and flexible hours as requested.

Responsibilities

• Provide front-line and clerical support to the Utilization Review team in processing daily, weekly, and monthly reports.
• Manage incoming calls and emails from insurance companies and route them appropriately.
• Follow-up on appeal submissions to determine status and maintain compliance on authorization timeframes.
• Develop and maintain positive customer relations, coordinating with various functions to ensure clinical requests and questions are handled timely.
• Verify patient insurance eligibility as needed.
• Provide support for documentation uploads of authorizations and troubleshoot missing documentation as requested.
• Respond to tasks and written requests from coordinators, providers and internal departments.
• Open and distribute mail for the department.
• Order supplies for the department, maintaining a cost‑effective and efficient office.
• Prioritize workloads to ensure daily work is completed.
• Adhere to facility, department and Corporate Personnel Policies and Procedures.

Skills

Typing 65 wpm

Microsoft Word

Microsoft Excel

Administrative support

Education

Associate Degree in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Lake Behavioral Hospital in Waukegan, IL seeks an Administrative Assistant – Utilization Review for a part-time schedule. The role supports the Utilization Review team with clerical tasks, reports processing, calls and emails from insurers, and verification of insurance eligibility.

You will assist with authorization timelines, document uploads, and coordination with clinical and administrative staff. This position offers a range of benefits and a flexible part-time schedule.