Administrative Assistant for Utilization Review

Lake Behavioral Hospital; Waukegan (IL); On-site; USD 26,174 - 35,817; Part time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Vision insurance

Dental insurance

Long term disability insurance

Paid time off

Cafeteria on site + discounted meals

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Lake Behavioral Hospital in Waukegan, IL seeks an Administrative Assistant – Utilization Review for a part-time schedule. The role supports the Utilization Review team with clerical tasks, reports processing, calls and emails from insurers, and verification of insurance eligibility.

You will assist with authorization timelines, document uploads, and coordination with clinical and administrative staff. This position offers a range of benefits and a flexible part-time schedule.

Qualifications

• Education: Associate Degree in Business Administration or related field preferred; or an equivalent combination of education and experience.
• Experience: At least one year as an Administrative Assistant in a health care setting preferred; or a combination of education, training and experience.
• Typing: ability to type at least 65 wpm; knowledge of Word and Excel; experience as a mental health technician desired.
• Flexibility: ability to work overtime and flexible hours as requested.

Responsibilities

• Provide front-line and clerical support to the Utilization Review team in processing daily, weekly, and monthly reports.
• Manage incoming calls and emails from insurance companies and route them appropriately.
• Follow-up on appeal submissions to determine status and maintain compliance on authorization timeframes.
• Develop and maintain positive customer relations, coordinating with various functions to ensure clinical requests and questions are handled timely.
• Verify patient insurance eligibility as needed.
• Provide support for documentation uploads of authorizations and troubleshoot missing documentation as requested.
• Respond to tasks and written requests from coordinators, providers and internal departments.
• Open and distribute mail for the department.
• Order supplies for the department, maintaining a cost‑effective and efficient office.
• Prioritize workloads to ensure daily work is completed.
• Adhere to facility, department and Corporate Personnel Policies and Procedures.

Skills

Typing 65 wpm

Microsoft Word

Microsoft Excel

Administrative support

Education

Associate Degree in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Position Summary

Role: Administrative Assistant – Utilization Review – Part Time (Part Time)

Location: Lake Behavioral Hospital – Waukegan, IL 60085

Schedule: Monday – Friday flexible hours (8am–1pm) or Monday – Thursday (8am–2pm)

Shift: Day

Salary: $19.00 – $26.00 hourly

Responsibilities

• Provide front-line and clerical support to the Utilization Review team in processing daily, weekly, and monthly reports
• Manage incoming calls and emails from insurance companies and route them appropriately
• Follow-up on appeal submissions to determine status and maintain compliance on authorization timeframes
• Develop and maintain positive customer relations, coordinating with various functions to ensure clinical requests and questions are handled timely
• Verify patient insurance eligibility as needed
• Provide support for documentation uploads of authorizations and troubleshoot missing documentation as requested
• Respond to tasks and written requests from coordinators, providers and internal departments
• Open and distribute mail for the department
• Order supplies for the department, maintaining a cost‑effective and efficient office
• Prioritize workloads to ensure daily work is completed
• Adhere to facility, department and Corporate Personnel Policies and Procedures

Qualifications

• Education: Associate Degree in Business Administration or related field preferred; or an equivalent combination of education and experience.
• Experience: At least one (1) year experience as an Administrative Assistant in a health care setting preferred; or a combination of education, training and experience.
• Must be able to type at least 65 wpm; knowledge of Word and Excel; experience as a mental health technician desired.
• Ability to work overtime and flexible hours as requested.

Schedule

Monday – Friday flexible hours (8am–1pm) or Monday – Thursday (8am–2pm)

Compensation

This is a Part‑Time role with an expected compensation range of $19.00 – $26.00 hourly. Compensation will be considered based on experience and skill level.

Benefits

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

About Lake Behavioral Hospital

Lake Behavioral Hospital (LBH) is a 161-bed acute care facility located in Waukegan, IL, providing mental health treatment to the community and the state of Illinois since 2018. LBH offers specialized inpatient programs and outpatient services to meet the ever‑changing emotional and behavioral health care needs of adolescents, adults, and their families. The compassionate and experienced team of psychiatrists, licensed therapists, nurses, and support staff work to create an atmosphere of health, hope, and healing.

Equal Employment Opportunity

At Lake Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.