Flexible Hours Service Advisor — Repair Concierge

Junge Ford North Liberty; Hiawatha (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Hireology is seeking a Service Advisor at our Hiawatha location. The role involves greeting customers, gathering vehicle information, and scheduling maintenance while ensuring accurate cost estimates and transparent communications with customers.

The position emphasizes customer service, knowledge of automobiles, and the ability to work in a fast-paced Ford dealership environment. A high school diploma or equivalent and at least 1 year in service is expected.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year in service department.
• Basic computer skills and willingness to learn new programs.
• Ability to lift 50 pounds and stand for extended periods.
• Strong customer service orientation and integrity.
• Knowledge of automobiles and ability to identify problems quickly.
• Experience as a service advisor or related role is a plus.
• Positive, friendly attitude and ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Energetic personality

Integrity

Basic computer skills

Willingness to learn

Fast-paced environment

Problem identification

Knowledge of automobiles

Communication skills

Education

High school diploma or equivalent

Job description

Hireology is seeking a Service Advisor at our Hiawatha location. The role involves greeting customers, gathering vehicle information, and scheduling maintenance while ensuring accurate cost estimates and transparent communications with customers.

The position emphasizes customer service, knowledge of automobiles, and the ability to work in a fast-paced Ford dealership environment. A high school diploma or equivalent and at least 1 year in service is expected.