Flexible Fitness Studio Member Experience Lead

Orange Theory Fitness; Denver (CO); On-site; USD 22,000 - 31,000; Part time

Job summary

Orange Theory Fitness is seeking a Member Ambassador at DEN Tech CTR in Denver, CO to support front-of-house studio operations and drive membership and service sales. The role includes greeting members, handling inquiries, and assisting with the sales cycle for memberships, renewals, retail, and concessions.

Ideal candidates bring strong customer service, a fitness passion, and the ability to multi-task in a fast-paced environment, while maintaining accurate records and contributing to a

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills including MS Office (Word, Excel) and basic Internet use.
• Ability to work in an ORANGE TEAM environment and support OTF values.
• Flexible schedule including evenings and/or weekends.
• Passion for health and fitness and helping others succeed.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly with a friendly attitude.
• Maintains an organized lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up with prospective clients.
• Responds to member requests with urgency.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail oriented

Organized

Problem solving

MS Office

Teamwork

Flexible schedule

Fitness passion

Education

High School Diploma

Tools

MS Office

Excel

Word

Internet

Job description

Orange Theory Fitness is seeking a Member Ambassador at DEN Tech CTR in Denver, CO to support front-of-house studio operations and drive membership and service sales. The role includes greeting members, handling inquiries, and assisting with the sales cycle for memberships, renewals, retail, and concessions.

Ideal candidates bring strong customer service, a fitness passion, and the ability to multi-task in a fast-paced environment, while maintaining accurate records and contributing to a