Studio Member Sales & Experience Ambassador

Orange Theory Fitness; Aurora (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Orange Theory Fitness SE Aurora, CO is seeking a Member Ambassador to support front-of-house studio operations, greet clients, and drive membership and retail sales. You will handle cash/credit transactions, maintain a welcoming lobby, and partner with the Fitness Team to ensure smooth sessions.

Ideal candidates have a passion for fitness, excellent communication, and ability to multi-task in a fast-paced environment; prior sales experience in quota-based settings is preferred.

Qualifications

• High School Diploma required.
• Previous sales experience, with strong sales skills (quota bearing structure highly preferred).
• Excellent interpersonal and customer service skills.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication

Organization

MS Office

Problem solving

Teamwork

Flexible schedule

Fitness passion

Education

High School Diploma

Tools

MS Office

Internet skills

Job description

Orange Theory Fitness SE Aurora, CO is seeking a Member Ambassador to support front-of-house studio operations, greet clients, and drive membership and retail sales. You will handle cash/credit transactions, maintain a welcoming lobby, and partner with the Fitness Team to ensure smooth sessions.

Ideal candidates have a passion for fitness, excellent communication, and ability to multi-task in a fast-paced environment; prior sales experience in quota-based settings is preferred.