Field Service Technician – ATM Support

Charter Global; City of Syracuse (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking a Field Service Technician in Syracuse, NY. This hands-on position involves maintaining and repairing ATM hardware, diagnosing issues, and ensuring customer satisfaction through timely service. Candidates should have a high school diploma, basic electrical aptitude, and reliable transportation. This role requires flexibility with scheduling and a willingness to perform physical tasks such as lifting and travel.

Qualifications

• High School Diploma or equivalent required.
• Basic electrical/mechanical aptitude is important.
• Must have strong problem-solving skills and can work independently.

Responsibilities

• Perform minor maintenance and repairs at the module level.
• Diagnose ATM issues using error logs and service call details.
• Maintain accurate inventory and service records.

Skills

Basic electrical/mechanical aptitude

Strong problem-solving skills

Flexible availability

Education

High School Diploma or equivalent

Tools

Basic tools (screwdrivers)

Job description

About the Role:

We’re hiring a Field Service Technician in Syracuse, NY to support ATM hardware maintenance and repair. This hands‑on role involves diagnosing issues, replacing components, and ensuring customer satisfaction through timely service delivery.

Key Responsibilities:

• Perform minor maintenance and repairs at the module level
• Diagnose ATM issues using error logs and service call details
• Maintain accurate inventory and service records
• Ensure security protocols are followed at financial institutions
• Complete NCR‑specific training and certifications
• Provide timely updates and reports on service calls

Requirements:

• High School Diploma or equivalent
• Basic electrical/mechanical aptitude
• Strong problem‑solving skills and ability to work independently
• Flexible availability: nights, weekends, on‑call, and overtime
• Reliable transportation and smartphone (Android/iPhone)
• Basic tools required (e.g., #1/#2 flathead and Phillips screwdrivers)

Preferred Qualifications:

• Prior experience with NCR or similar ATM equipment

Physical Requirements:

• Ability to lift up to 50 lbs
• Prolonged standing, walking, bending, and travel
• Daily dispatch or scheduled service calls

This is a great opportunity for someone who enjoys hands‑on technical work, values independence, and is looking to grow in the field service domain.