Field Service Technician (ATM) 4596

Retail ATM Solutions; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Retail ATM Solutions is seeking a Field Service Engineer in Madison, Wisconsin, responsible for servicing and maintaining Automated Teller Machines (ATMs) within the assigned territory.

The role includes on-site support, preventive maintenance, and training new engineers. Candidates should possess an Associate's Degree in Electronics or relevant experience, with the ability to lift up to 80 lbs and excellent customer service skills.

Flexibility for travel and on-call duties is required.

Qualifications

• Prior field service experience or 3-5 years of experience in related fields.
• Solid understanding of electronics and electro-mechanical equipment.
• Ability to work extended hours and travel when necessary.

Responsibilities

• Installation, repair, and maintenance of ATMs.
• Train bank staff on equipment maintenance tasks.
• Complete administrative reports within allotted timeline.

Skills

Ability to use analog and digital voltmeters

Customer service experience

Mechanical skills

Ability to lift heavy parts up to 80 lbs

Education

Associate's Degree in Electronics

Job description

Overview

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products—flexible products that adapt to our changing world and our customers’ changing needs.

Job Summary

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The Field Service Engineer will provide on‑site support for ATMs, including repair, maintenance and replacement services. The Field Service Engineer may also participate in training new NHA Field Service Engineers and assist with ATMs staging and integration. Some travel is required.

Essential Functions

• Installation, repair, software loading and maintenance of ATMs or other products in a defined geographic territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance support to the end user.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside home geography may be required.
• Perform preventive maintenance functions of an ATM, including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within allotted timeline.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.
• Provide an extraordinary customer service experience, meeting service obligations and demands.
• Maintain company property in good working condition.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Follow all security procedures and policies.
• Other duties as assigned.

Education and Experience

• Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred but not required, or 3-5 years of experience in field service.
• Solid understanding of electronics and electro‑mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On‑call duty required for all FSE positions. Compensation is provided for on‑call duty.

Physical Demands

• Must talk and hear while performing job responsibilities.
• Must often sit and use hands and fingers, to handle or feel.
• Must frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl.
• Must be able to lift 50 lbs without assistance; may be asked to lift up to 80 lbs with machinery or helper assistance.
• Vision needed to perform close‑range tasks.

Work Environment

• May be occasionally exposed to moving mechanical parts and vehicles.
• Noises usually quiet to moderate.
• Employee passage through work area is average and normal.
• Position is high‑security; may pose risk of exposure to criminal elements. Proper security training and awareness required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.

Equal Opportunity Employer – Minorities/Females/Disabled/Veteran