Flex In-Store Shopper | Weekend & Evening Order Fulfillment

Whole Foods Market, Inc; Cambridge (MA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market, Inc in Cambridge, MA is seeking an In-Store Shopper to support and prepare customer orders for delivery and pickup. You will shop the store for groceries including produce, meat, dairy, and prepared foods, with a flexible schedule including weekends and holidays.

You will fulfill orders with accuracy using handheld devices, maintain a clean staging area, handle returns, and provide courteous, knowledgeable service.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness and ability to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Skills

Customer service

Problem solving

Multi-tasking

Flexible availability

Communication

Education

High school diploma or equivalent

Job description

Whole Foods Market, Inc in Cambridge, MA is seeking an In-Store Shopper to support and prepare customer orders for delivery and pickup. You will shop the store for groceries including produce, meat, dairy, and prepared foods, with a flexible schedule including weekends and holidays.

You will fulfill orders with accuracy using handheld devices, maintain a clean staging area, handle returns, and provide courteous, knowledgeable service.