Flex Banker/Universal Banker and Teller positions

The Washington Trust Company; Rhode Island; On-site; USD 29,618 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Tuition reimbursement

Job summary

The Washington Trust Company is seeking a Branch Flex Banker to create an environment of trust and deliver exceptional customer experiences in Pawtucket, Rhode Island. The ideal candidate will demonstrate strong interpersonal skills and have enthusiasm for working with customers.

Key responsibilities include processing transactions, understanding bank policies, and proactively recommending services. We offer excellent training, career development, and a comprehensive benefits package.

Qualifications

• Enthusiasm for working with customers.
• Flexibility to adapt to ongoing business changes.
• Experience handling cash and processing transactions.

Responsibilities

• Process customer transactions accurately while engaging with customers.
• Proactively recommend products and services to fit customer needs.
• Achieve individual sales goals with quarterly incentives.

Skills

Customer service experience

Understanding of personal finance

Strong computer skills

Interpersonal skills

Initiative and drive for success

Job description

Branch Flex Banker

Our branch banking employees create an environment of trust and deliver an exceptional experience for our customers. We are looking to add experienced banking professionals or candidates with related experience who can grow into this role across various branches throughout Rhode Island.

What Your Responsibilities Will Be

• Process customer transactions accurately while actively engaging with the customer
• Understand and apply bank policies and procedures
• Provide a superior banking experience through a relationship‑building approach
• Proactively recommend the best products and services to fit the customer’s needs
• Contribute to the achievement of sales objectives
• Accurately and efficiently process and manage customer transactions
• Navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)

Qualifications That Make You a Good Fit

• Enthusiasm for working with customers
• Initiative and drive for success
• Proven experience in a customer service environment, prior banking, or financial services experience a plus
• Understanding of personal finance, including bank products and services
• Experience handling cash and processing transactions
• Strong computer skills and ability to navigate banking computer systems
• Experience with confidential customer information
• Strong interpersonal and listening skills
• Ability to initiate and maintain conversations that result in customer trust and banking relationships
• Flexibility to adapt to ongoing business changes

What We Offer

• Exceptional training and professional development from day one, combining classroom and on‑the‑job training with experienced mentors
• A Career Development Plan that provides the knowledge and skills to advance, with monetary increases and bonuses at achieved milestones
• Opportunity to build relationships with business partners across the organization
• Achievable individual sales goals with quarterly incentives
• Comprehensive benefits package, wellness program, and generous tuition reimbursement for qualified coursework
• A supportive employee work environment with a culture of pride, commitment to customers, and community service opportunities

Hours

Full time, 40 hours per week. Monday‑Thursday: 7:45 AM – 5:00 PM; Friday: 7:45 AM – 6:00 PM; Saturday: 8:00 AM – 12:15 PM. Saturday availability is required, with scheduling frequency dependent on location.

Compensation and Benefits

Base salary: $21.50 – $25.00 per hour, dependent on experience, skills, training, certifications, and education. This role may be eligible for an incentive plan and includes a comprehensive benefits package. Benefits include health and welfare coverage, paid time‑off, a work‑life program, and a 401(k) plan.

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.