Branch Flex Banker/Universal Banker

The Washington Trust Company; Westerly (RI); On-site; USD 29,618 - 39,358; Full time

Benefits offered by this job

Training program

Career development plan

Bonuses at milestones

Relationship-building opportunities

Quarterly incentives

Tuition reimbursement

Community service participation

Job summary

The Washington Trust Company is seeking a Branch Flex Banker in Rhode Island. This full-time role emphasizes engaging customers, handling transactions, and applying bank policies to deliver an excellent banking experience.

You will proactively suggest products, support sales goals, and operate branch systems including ATMs and cash handling equipment. Ideal candidates bring customer-service background, cash-handling experience, strong communication, and adaptability to evolving banking

Qualifications

• Enthusiasm for working with customers
• Possessing the initiative to be successful
• Proven experience in a customer service environment, prior banking, or financial services experience a plus
• An understanding of personal finance which includes bank products and services
• Experience handling cash and processing transactions
• Strong computer skills with the ability to navigate various banking computer systems
• Experience dealing with confidential customer information
• Strong interpersonal skills
• The ability to initiate and maintain conversations that result in customer trust and banking relationships
• Great listening skills to identify products and services to meet customer needs
• Flexibility to adapt to ongoing business changes

Responsibilities

• Process customer transactions accurately while actively engaging with the customer
• Understand and apply bank policies and procedures
• Provide a superior banking experience through relationship building
• Proactively seek and recommend products and services to fit customer needs
• Contribute to sales objectives
• Accurately and efficiently process and manage customer transactions
• Navigate banking systems and equipment (ATMs, cash counting machines, cash recycler)

Skills

Customer service

Initiative

Cash handling

Banking systems

Interpersonal skills

Listening skills

Communication

Flexibility

Tools

ATMs

Cash counting machines

Cash recycler

Banking software systems

Job description

Branch Flex Banker

Branch Banking Careers Available at Washington Trust! Our branch banking employees create an environment of trust and an exceptional experience for our customers. We’re looking to add to our team in various branches throughout RI. If you’re an experienced banking professional, or you have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you.

What Your Responsibilities Will Be

• While actively engaging with the customer, process customer transactions accurately
• Understanding and applying bank policies and procedures
• Provide a superior banking experience for the customer through a relationship building approach
• Proactively seek and recommend the best products and services to fit the customer’s needs
• Contribute to the achievement of sales objectives
• Accurately and efficiently process and manage customer transactions
• Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)

Qualifications That Make You a Good Fit

• Enthusiasm for working with customers
• Possessing the initiative to be successful
• Proven experience in a customer service environment, prior banking, or financial services experience a plus
• An understanding of personal finance which includes bank products and services
• Experience handling cash and processing transactions
• Strong computer skills with the ability to navigate various banking computer systems
• Experience dealing with confidential customer information
• Strong interpersonal skills
• The ability to initiate and maintain conversations that result in customer trust and banking relationships
• Great listening skills to identify products and services to meet customer needs
• Flexibility to adapt to ongoing business changes

What We Offer

• Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development
• A Career Development Plan that gives you the knowledge and skills to advance. We’ll recognize and reward you with monetary increases and or bonuses at achieved milestones
• The opportunity to build successful relationships with business partners throughout the organization
• Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
• Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
• A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.
• Community service opportunities where you are encouraged and recognized for participation and giving back to your community.

Hours

Full time 40 hour/week:

Monday-Thursday 7:45AM–5:00PM, Friday 7:45AM–6:00PM, Saturday 8:00AM-12:15PM

Saturday availability required, frequency of Saturday scheduling dependent on location.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

Compensation: A good‑faith, reasonable estimate of the base salary range for this role is $21.50 - $28.57 per hour and the actual offer will depend on factors such as experience, skills, training, certifications, and education. This base salary reflects one component of our competitive compensation package. This position may be eligible for an incentive plan and includes a comprehensive benefits package.

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.