Flex Associate

060 - Saks & Company LLC; California; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits

Job summary

Saks OFF 5TH is seeking a Sales Associate who thrives in a fast-paced retail environment. You will deliver exceptional customer service, guide shoppers through promotions, and promote Saks credit card while building lasting relationships.

In this role you will assist customers with merchandise location, maintain store displays, and contribute to achieving sales targets and loyalty program participation. Flexibility to work evenings and weekends is required, with a strong fashion knowledge base.

Qualifications

• High school diploma or equivalent.
• Experience in a retail, customer service, or sales environment.
• Proven sales track record and results driven mindset.
• Competitive drive and entrepreneurial confidence to succeed.
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.
• Thorough knowledge of the fashion industry and a passion for sharing your expertise.
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer.
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers.
• Flexibility to work evenings, weekends and public holidays.

Responsibilities

• Recommend, select, and help locate or obtain merchandise based on customer needs.
• Be familiar with store inventory to provide customers with best product recommendations.
• Greet customers and educate them on current promotions.
• Promote Saks credit card and foster repeat business through relationships.
• Process sales transactions accurately using the POS system.
• Resolve customer issues aligning with trust, integrity and respect.
• Aim to meet individual and store sales, customer acquisition and loyalty goals.
• Maintain selling floor and fitting rooms, re-size fixtures, sign fixtures and windows as needed.
• Complete markdowns with urgency and accuracy according to company standards.
• Participate in store programs and events and ensure displays conform to brand standards.

Skills

Retail experience

Sales driven

Customer service

Fashion knowledge

POS system

Education

High school diploma or equivalent

Tools

POS register system

Ticket scanners

Sensor removers

Radios

Job description

Position Overview

A sales associate role at Saks OFF 5TH that requires dedication to customer service and brand excellence.

Responsibilities

• Recommend, select, and help locate or obtain merchandise based on customer
• Be familiar with store inventory to provide customers with best product
• Consistently greet customers and educate them on current promotions
• Foster repeat business by building relationships with customers and promoting Saks credit card
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
• Resolve customer issues through aligning to the core values of trust, integrity and respect
• Achieve individual and store goals for sales, customer acquisition and loyalty program participation
• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re‑sizing of fixtures, putting go‑backs away, executing markdowns, and signing fixtures and windows where needed
• Complete the markdown process with urgency and accuracy in accordance to company standards
• Participate in store programs and selling events
• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards
• Adhere to Asset Protection control and compliance procedures
• Support the store shortage and theft awareness program through reporting methods provided by the company
• Efficiently complete tasks or special projects assigned by store leadership

Key Qualifications

• High school diploma or equivalent
• Experience in a retail, customer service, or sales environment
• Proven sales track record and results driven mindset
• Competitive drive and entrepreneurial confidence to succeed
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
• Thorough knowledge of the fashion industry and a passion for sharing your expertise
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
• Flexibility to work evenings, weekends and public holidays

Your Life and Career at Saks OFF 5TH

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer‑centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment

Benefits

• Comprehensive benefits package for all eligible full‑time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

EEO Statement

All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. We celebrate, advocate for, and learn from our colleagues, customers, and communities to create the best environment to shop and work for all. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.