Fleet Systems Coordinator

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 71,000 - 102,000; Full time

Job summary

The Commonwealth of Massachusetts, through the Operational Services Division, is seeking a Fleet Systems Coordinator to manage fleet technology platforms, data reporting, and user training in a hybrid work environment.

The role focuses on system administration, data governance, and collaboration with partners across state agencies, with responsibilities spanning deployments, performance analytics, and vendor coordination.

Qualifications

• Minimum 3 years of professional experience in analysis, program analysis, or management analysis.
• Substitutions includeBachelor's orGraduate degree as noted; see above.
• Experience with budgets, invoices, and financial reconciliation is a plus.

Responsibilities

• Support daily administration of fleet technology platforms (FMIS, telematics).
• Coordinate deployments, upgrades, installations and enhancements.
• Develop reports, dashboards and performance metrics for fleet operations.
• Provide user support and training on fleet systems and tools.
• Coordinate with vendors and stakeholders on installations and service requests.
• Review invoices and assist with reconciliation for fleet services.

Skills

Analytical ability

Problem solving

Customer service

Stakeholder engagement

Written communications

Verbal communication

Education

Bachelor's degree in business/related field

Graduate degree in business/related field

Tools

Excel

Microsoft Office 365

BI reporting tools

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Fleet Systems Coordinator (260007NZ)

Job Description

Description

About the Operational Services Division (OSD)

The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors.

Join our Dynamic Team

OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE-PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work-life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts.

You’ll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation.

Key Responsibilities:

Fleet Systems Administration & Operations

Support the daily administration, operation, and maintenance of fleet technology platforms, including telematics and Fleet Management Information Systems (FMIS).

Coordinate system deployments, upgrades, installations, and operational enhancements.

Monitor system performance and identify data discrepancies, process inefficiencies, and operational issues requiring escalation.

Maintain accurate fleet records, system inputs, and operational tracking tools.

Data Management & Reporting

Collect, validate, organize, and maintain fleet-related data across multiple systems.

Develop and maintain reports, dashboards, performance metrics, and operational summaries.

Analyze vehicle utilization, maintenance trends, fuel usage, compliance metrics, and other key fleet performance indicators.

Ensure compliance with data governance standards and established operational procedures.

User Support & Training

Provide support to agency personnel regarding system functionality, data interpretation, and reporting tools.

Develop training materials, user guides, presentations, and communications related to fleet systems.

Support training sessions and knowledge-sharing initiatives for agency users.

Coordinate with vendors and agency stakeholders regarding installations, service requests, system issues, and operational activities.

Track and manage system issues, ensuring timely follow-up and resolution.

Monitor vendor performance and support continuous improvement initiatives.

Review invoices, track expenditures, and assist with reconciliation activities related to fleet systems and services.

Maintain organized documentation of system processes, operational procedures, and vendor interactions.

Support special projects and perform additional duties as assigned.

User Access & Security

Administer user access across fleet systems, including account provisioning, modification, and deactivation.

Conduct periodic audits of user permissions and support compliance with security policies and access controls.

Preferred Qualifications:

Experience supporting fleet management systems, telematics platforms, maintenance management systems, fuel management systems, or other operational technology environments.

Strong analytical and problem-solving skills with the ability to identify trends, inconsistencies, and opportunities for improvement.

Experience collecting, organizing, and presenting operational data to diverse stakeholders.

Ability to coordinate multiple priorities and work effectively in a fast-paced environment.

Strong customer service and stakeholder engagement skills.

Excellent written and verbal communication abilities.

Proficiency with Microsoft Office 365, including advanced Excel skills.

Experience with business intelligence and reporting tools is a plus.

Demonstrated knowledge of and experience in fleet operations, transportation, automotive services, including an understanding of vehicle management processes and related operational requirements.

Experience working with budgets, financial reconciliation, invoices, or fiscal analysis in an operational or administrative environment is a plus.

DEI Value Statement:

Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Agency

Operational Services Division

Schedule

Full-time

Shift

Day

Number of Openings

1

Salary

70,992.48 - 101,516.22 Yearly

If you have Diversity, Affirmitive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Ashley Pierce - 6177203300

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes