Fleet Shop Scheduler & Customer Liaison

Best Oil LLC; Eden Valley (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Best Oil LLC is seeking a Shop Office Specialist to coordinate customer communications, schedule diesel truck and vehicle services, and support daily shop operations. The role emphasizes organization, multitasking, and clear communication with fleet managers and technicians.

This on-site position requires familiarity with automotive service processes and the ability to maintain accurate records while ensuring a professional front-office environment.

Qualifications

• Previous experience in a service, administrative, or automotive shop environment preferred.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic understanding of vehicle service terminology (diesel and/or automotive).

Responsibilities

• Answer and manage incoming customer calls, providing general service information and directing inquiries appropriately.
• Schedule service appointments for diesel trucks, fleets, and standard vehicles.
• Coordinate with Fleet Manager and technicians to align scheduling with shop capacity.
• Maintain service records, work orders, and customer information.
• Assist in maintaining a professional front-office environment.

Skills

Communication

Organization

Multitasking

Customer service

Team collaboration

Tools

Scheduling software

Phone system

Office software

Job description

Best Oil LLC is seeking a Shop Office Specialist to coordinate customer communications, schedule diesel truck and vehicle services, and support daily shop operations. The role emphasizes organization, multitasking, and clear communication with fleet managers and technicians.

This on-site position requires familiarity with automotive service processes and the ability to maintain accurate records while ensuring a professional front-office environment.