Fleet Services Coordinator

City of Gastonia; Gastonia (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Gastonia is seeking a Service Advisor to act as the liaison between City departments and Fleet Services, coordinating vehicle service and maintenance requests. You will ensure efficient intake, tracking, and completion of work orders with strong customer service.

Responsibilities include creating and managing work orders in the fleet system, coordinating preventive maintenance across departments, and providing status updates to departments and vendors.

Qualifications

• Strong customer service and communication skills for interacting with City officials, employees, and vendors.
• Thorough knowledge of automotive and mechanical systems, diagnostics, and preventive maintenance.
• Familiarity with fleet management or work order software. Basic computer proficiency (MS Office, email, data entry).
• Ability to prioritize multiple service requests in a fast-paced environment.
• Demonstrated ability to analyze data and prepare reports for internal and external users.
• Ability to maintain accurate records and communicate clearly, both orally and in writing.

Responsibilities

• Serve as the primary point of contact for customers dropping off equipment for repairs and service.
• Answer service desk phone calls and respond to inquiries.
• Generate work orders based on customer input; initiate road calls and/or towing for disabled equipment.
• Create, manage, and close work orders in the fleet management system with complete service history.
• Coordinate PM services and repairs across departments to minimize equipment downtime.
• Review open work orders to verify labor, parts, and sublet charges and ensure timely closure.
• Coordinate outside vendor repairs, including warranty work and recalls; provide status updates to departments.
• Maintain effective communication with departments and address inquiries and complaints.
• Assist in preparing reports related to fleet activity, maintenance trends, equipment downtime, and service costs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Automotive knowledge

Fleet management

Work order software

MS Office

Data analysis

Record keeping

Education

High school diploma or GED

Technical training in automotive repair or fleet management

Technical certificate preferred

Tools

Fleet management software

MS Office

Job description

The City of Gastonia is seeking a Service Advisor to act as the liaison between City departments and Fleet Services, coordinating vehicle service and maintenance requests. You will ensure efficient intake, tracking, and completion of work orders with strong customer service.

Responsibilities include creating and managing work orders in the fleet system, coordinating preventive maintenance across departments, and providing status updates to departments and vendors.