Fleet Service Technician - ASE Diagnostics & Customer Focus

Roberthorneford; Apache Junction (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health

Paid vacation

Paid holidays

Professional work environment

Job summary

Roberthorneford in Apache Junction, AZ seeks an Automotive Service Technician to troubleshoot customer concerns, perform warranty and non-warranty inspections, and repair a variety of vehicle makes and models.

You will aim to meet or exceed productivity and customer satisfaction goals while delivering safe, high-quality vehicle service the first time.

The role requires ASE certification, a high school diploma or equivalent, and a valid driver's license.

Qualifications

• Must have a high school diploma or equivalent and ASE certification.
• Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes/models.
• Strong communication, customer service, and professional work ethic required.

Responsibilities

• Troubleshoot customer concerns using available tools and resources.
• Maintain courteous, professional interaction with customers.
• Assist as a secondary greeter in the service drive and ensure timely acknowledgment.
• Stay updated with technical publications, service communications, and terminal operations.
• Deliver safe, high-quality vehicle service on first visit.
• Address original customer concerns before pursuing additional sales.
• Inspect vehicles for additional sales opportunities and proper maintenance.
• Return customer vehicles clean or cleaner than upon arrival.
• Participate in factory or in-house training programs.
• Complete paperwork accurately and attach forms to RO copy.
• Perform other duties as assigned by Service Manager or Group Leader.
• Be punctual, prepared, and in a clean uniform.

Skills

Outstanding communication skills

Professional appearance and work ethic

Great attitude with a high-energy

Superior customer service skills

Ability to read and comprehend

Ability to exercise good judgement

Proven track record of achieving goals

Warranty and non-warranty inspections,

Valid state driver’s license

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

Roberthorneford in Apache Junction, AZ seeks an Automotive Service Technician to troubleshoot customer concerns, perform warranty and non-warranty inspections, and repair a variety of vehicle makes and models.

You will aim to meet or exceed productivity and customer satisfaction goals while delivering safe, high-quality vehicle service the first time.

The role requires ASE certification, a high school diploma or equivalent, and a valid driver's license.