Fleet Service Technician - Apache Junction, Arizona, United States

Roberthorneford; Apache Junction (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health

Paid vacation

Paid holidays

Professional work environment

Job summary

Roberthorneford in Apache Junction, AZ seeks an Automotive Service Technician to troubleshoot customer concerns, perform warranty and non-warranty inspections, and repair a variety of vehicle makes and models.

You will aim to meet or exceed productivity and customer satisfaction goals while delivering safe, high-quality vehicle service the first time.

The role requires ASE certification, a high school diploma or equivalent, and a valid driver's license.

Qualifications

• Must have a high school diploma or equivalent and ASE certification.
• Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes/models.
• Strong communication, customer service, and professional work ethic required.

Responsibilities

• Troubleshoot customer concerns using available tools and resources.
• Maintain courteous, professional interaction with customers.
• Assist as a secondary greeter in the service drive and ensure timely acknowledgment.
• Stay updated with technical publications, service communications, and terminal operations.
• Deliver safe, high-quality vehicle service on first visit.
• Address original customer concerns before pursuing additional sales.
• Inspect vehicles for additional sales opportunities and proper maintenance.
• Return customer vehicles clean or cleaner than upon arrival.
• Participate in factory or in-house training programs.
• Complete paperwork accurately and attach forms to RO copy.
• Perform other duties as assigned by Service Manager or Group Leader.
• Be punctual, prepared, and in a clean uniform.

Skills

Outstanding communication skills

Professional appearance and work ethic

Great attitude with a high-energy

Superior customer service skills

Ability to read and comprehend

Ability to exercise good judgement

Proven track record of achieving goals

Warranty and non-warranty inspections,

Valid state driver’s license

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over‑achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high‑energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State driver's license and good driving record

Required Education

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

We are anEqual Opportunity Employer and a drug free workplace.