Fleet Service Coordinator & Warranty Admin

United Rentals; Claude (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

United Rentals in the United States is seeking a Service Writer to handle service and maintenance administrative duties, including work orders, technician time tracking, warranty processing, and preventive maintenance scheduling. You will manage equipment files, process service invoices, respond to customer inquiries, and keep the service team informed with bulletins and general information.

This role requires accuracy, multi-tasking, and strong customer service.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with acceptable driving record.
• 1–2 years experience in a shop or service environment.
• Basic computer skills.
• Attention to detail.
• Ability to multi-task in a busy environment.
• High sense of urgency with respect to customer service.
• Superior customer service, teamwork and verbal/written communication skills.

Responsibilities

• Work Order Completions, such as opening and closing work orders with accurate information
• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
• Ensure that all tasks eligible for warranty are created and submitted for warranty
• Monitor warranty reporting to ensure that all claims are properly brought to closure
• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
• Handle equipment maintenance related issues with a high sense of urgency
• Keep Management informed of customer concerns
• Ensure all service-related invoices are properly coded within the correct General Ledger
• Other duties assigned as needed

Skills

Customer service

Teamwork

Verbal & written communication

Attention to detail

Multi-tasking

Urgency in customer service

Basic computer skills

Education

High School diploma or equivalent

Job description

United Rentals in the United States is seeking a Service Writer to handle service and maintenance administrative duties, including work orders, technician time tracking, warranty processing, and preventive maintenance scheduling. You will manage equipment files, process service invoices, respond to customer inquiries, and keep the service team informed with bulletins and general information.

This role requires accuracy, multi-tasking, and strong customer service.