Fleet Service Center Manager

Defender Supply a LEHR Company; Austin (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Full Benefits (Medical, Dental, Vision)

401(k)

Paid Time Off

Ongoing training and support

Job summary

Defender Supply a LEHR Company is seeking a Fleet Service Center Manager in Austin, Texas, to lead and manage daily operations. This hands-on role involves overseeing vehicle upfitting, mentoring a full-time technician, and ensuring high-quality service to public safety customers.

The ideal candidate will have 3–5+ years of experience in vehicle upfitting, specifically for public safety vehicles, and will possess advanced skills in electrical diagnostics and repair.

Qualifications

• 3–5+ years of hands-on vehicle upfitting experience.
• Strong expertise in 12V electrical systems and full vehicle builds.
• Ability to manage jobs from start to finish.

Responsibilities

• Execute full vehicle upfits from intake through final QC.
• Lead all shop output across new builds and warranty work.
• Train and mentor technicians through hands-on guidance.

Skills

Vehicle upfitting experience

12V electrical systems expertise

CRM/ERP systems experience

Advanced electrical diagnostics

Leadership experience

Proficiency in Microsoft Office

Education

Valid Texas Driver’s License

Tools

Microsoft Business Central

Salesforce

Job description

We arethe nation’s premier provider of mission‑critical vehicle upfitting solutions, serving police, fire, utility, and other essential fleets. Our culture is built on collaboration, innovation, and continuous improvement, and we’re looking for passionate professionals ready to grow with us. We provide superior customer service, supply only the best quality brands, and achieve the highest degree of certification.

We are seeking a high‑performing, hands‑on leader to launch and run our new Austin Fleet Service Center as the Fleet Service Center Manager.

This isn’t a sit‑behind‑a‑desk management role. You’ll be the technical backbone of the shop, working on the bench every day and mentoring a full‑time technician, while owning operations, driving output, and delivering top‑tier results for public safety customers.

If you’re a builder, a problem solver, and someone who takes pride in doing things the right way, this is your opportunity to step into a leadership role and make a real impact.

Compensation and Benefits

• $85,000 - $100,000 based on experience
• Full‑Time - non-exempt
• Full Benefits (Medical, Dental, and Vision)
• 401(k) + Paid Time Off + Holidays
• Ongoing training and support
• The opportunity to build and grow a shop with a fast‑moving national company

Location

Austin, Texas 78665

Paid training may take place at one of our other locations in Dallas or Houston.

Qualifications

• 3–5+ years of hands‑on vehicle upfitting experience (public safety, emergency vehicles, or fleet — preferred)
• Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred)
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Valid Texas Driver’s License (required)
• Strong expertise in 12V electrical systems, wiring, and full vehicle builds (lighting, sirens, radios, consoles, etc.)
• Proven ability to manage jobs from start to finish, including installation, troubleshooting, and final quality control
• Advanced skills in electrical diagnostics and repair, including warranty work, system failures, and installation corrections
• Demonstrated leadership experience in a shop, service center, or technical team environment
• Ability to train, mentor, and develop technicians through hands‑on guidance
• Comfortable interacting with customers, fleet managers, and public safety agencies
• Strong ability to read and interpret wiring diagrams, schematics, and technical manuals
• Highly organized with the ability to manage multiple work orders, timelines, and priorities simultaneously
• Proactive communicator who can provide status updates, identify risks early, and coordinate with cross‑functional teams (sales, service, operations)

Job Duties

• Execute full vehicle upfits (lighting, sirens, consoles, radios, cameras, partitions, wiring) from intake through final QC and delivery
• Diagnose and repair electrical/system issues on existing builds — including warranty work, service calls, and customer‑reported defects
• Lead all shop output across new builds and warranty work — enforcing consistent quality and workmanship standards
• Own daily workflow and scheduling to meet production targets and customer delivery commitments
• Partner with sales to support customer engagement, including meeting with fleet managers and agency contacts
• Maintain proactive communication with sales and service teams on job status, risks, and timelines
• Ensure all customer‑impacting updates are aligned internally before release (sales + warranty/service teams)
• Coordinate warranty claims and escalations with Central Texas’ service team, maintaining visibility on all field issues
• Train and mentor technicians through hands‑on guidance and daily oversight

Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.