General Manager – Vehicle Upfit Operations (Police & Fleet)

Hardy Family Automotive Group; Dallas (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hardy Family Automotive Group is seeking a General Manager for their Vehicle Upfit Operations in Dallas, GA. This role involves overseeing all operations related to police and fleet vehicle upfitting, ensuring high-quality, timely installations.

The ideal candidate will have a strong background in General Management and Operations Management, alongside proven team management and customer service skills. Key responsibilities include managing workflows, overseeing budgets, and maintaining compliance with safety regulations.

Qualifications

• Proven General Management experience in a complex operation.
• Strong Operations Management background including process optimization.
• Demonstrated Team Management skills in hiring and performance management.
• Customer Service expertise with a track record of managing key accounts.
• Budgeting and financial management skills for forecasting and cost control.
• Experience with police and/or fleet vehicle upfitting is preferred.
• Excellent communication and negotiation skills.
• Proficient with ERP, CRM, and work order systems.

Responsibilities

• Oversee police and fleet upfit division operations.
• Maintain quality control and ensure compliance with regulations.
• Manage inventory, vendors, and workflow planning.
• Prepare quotes and resolve escalated customer issues.
• Monitor financial performance and KPIs for the upfit business line.

Skills

General Management experience

Operations Management

Team Management

Customer Service expertise

Budgeting and financial management

Communication skills

Proficiency with business tools

Job description

Company Description

Hardy Family Automotive Group, which includes Hardy Chevrolet Buick GMC, Hardy Family Ford, and Hardy Superstore, has been serving the greater Atlanta area since 1978 as a family-owned and operated dealership group. With substantial size and volume, the group offers a large vehicle selection, competitive pricing, and strong value-added programs. The organization prioritizes customer satisfaction, aiming to provide an exceptional shopping, buying, and ownership experience in a supportive environment. Hardy Family Automotive Group is recognized across the automotive industry for its performance and commitment to excellence, frequently earning top honors from manufacturers. Team members benefit from a culture that emphasizes internal promotion, recognition, and professional growth through contests, awards, and spotlight opportunities.

Role Description

The General Manager – Vehicle Upfit Operations (Police & Fleet) will oversee all aspects of the police and fleet upfit division, ensuring high-quality, timely, and cost-effective installation of vehicle upfit packages. This full-time, on-site role located in Dallas, GA, involves managing day-to-day operations, including workflow planning, shop scheduling, inventory oversight, vendor coordination, and quality control. The General Manager will lead and develop a team of technicians and support staff, establish performance standards, and ensure compliance with safety regulations and customer specifications. Responsibilities include partnering with sales and account management teams to understand customer needs, preparing quotes and timelines, resolving escalated customer issues, and maintaining strong relationships with law enforcement, municipal, and commercial fleet clients. The role also includes monitoring financial performance, managing budgets and KPIs, implementing process improvements, and supporting strategic growth of the upfit business line.

Qualifications

• Proven General Management experience, with the ability to set direction, make data-informed decisions, and drive results across a complex operation.
• Strong Operations Management background, including process optimization, scheduling, inventory control, and quality assurance in an automotive, fleet, or upfit environment.
• Demonstrated Team Management skills, including hiring, coaching, performance management, and building a culture of safety, accountability, and continuous improvement.
• Customer Service expertise, with a track record of managing key accounts, resolving escalations, and collaborating closely with law enforcement and fleet customers.
• Budgeting and financial management skills, including forecasting, cost control, margin analysis, and KPI tracking.
• Experience with police and/or fleet vehicle upfitting, automotive service operations, or related technical environments strongly preferred.
• Excellent communication, negotiation, and organizational skills, with the ability to coordinate across departments and external partners.
• Proficiency with business and shop management tools (e.g., ERP, CRM, scheduling or work order systems) and basic MS Office or equivalent software.