Fleet Operations Support Specialist II - Cox Automotive Fleet Ops

Cox Enterprises; Atlanta (GA); On-site; USD 52,000 - 72,000; Full time

Job summary

Cox Enterprises is seeking a Fleet Operations Support Specialist II to ensure regulatory compliance for vehicle registrations across Cox divisions and with external agencies. The role requires a consultative approach, strong customer service and vendor management to support operations.

Responsibilities include completing state vehicle forms, managing titles, coordinating with customers on pre-requirements, handling mail and asset documentation, and ensuring accurate billing and timely data in

Qualifications

• High School Diploma/GED plus 3 years’ related experience, or an equivalent combination; or 5 years’ experience in a related field.
• Strong interpersonal skills and the ability to communicate with peers, partners, and leadership.
• Proficient in understanding, analyzing, and managing vehicle information for recommendations.
• Consultative approach to customer needs, ability to run reports and interpret data.
• Proficient with computers and MS Office programs, especially Excel.

Responsibilities

• Complete state forms to support vehicle registration renewals, transfers, re-titles and other motor vehicle transactions to keep assets compliant.
• Support title management to ensure asset security and availability of documentation for vehicle sales.
• Communicate with customers to complete pre-requirements such as emissions, weights slips and other inspections.
• Receive and sort mail and file appropriately; mail out completed product per customer policies.
• Gather fleet-related requirements and submissions to regulatory agencies (DOT, IRP, IFTA, UCR).
• Ensure billing accuracy and timely processing of payments.
• Update asset status and all regulatory details in Cox asset database promptly.
• Maintain, update and document regulatory processes and requirements.
• Meet with vendors to ensure competitive lead times, quality, value and innovation; support automations within Cox systems.

Skills

Interpersonal skills

Customer service

Communication

Time management

Education

High School Diploma / GED

Any degree/certification beyond HS

Tools

MS Excel

Job description

Job Description:

The Fleet Operations Support Specialist II will work with stakeholders internally and externally to ensure compliance with vehicle registration entities, department of transportation, and other regulatory agencies related to the use of vehicles. The position will be supporting all divisions under the Cox umbrella as well as external customers and will require a consultative approach, excellent customer service and strong vendor management.

Complete state forms to support vehicle registration renewal, state transfer, re-title and other motor vehicle transactions to keep assets compliant

Support title management to ensure security of assets and availability of documentation for vehicle sales

Communicate with customers to complete pre-requirements such as emissions, weight slips and other inspections

Receive incoming mail, sort mail, and file appropriately

Mail out completed product as required by customer policies

Gather fleet related requirements and submissions to regulatory agencies related to DOT, IRP, IFTA and UCR

Ensure billing accuracy and timely processing of payment

Update asset status and all relevant compliance details in Cox asset database in a timely manner

Maintain, update and document regulatory processes and requirements

Meet with vendors to ensure competitive lead times, quality, value and innovation

Help support automations within Cox systems with vendors and customers

Qualifications you must have:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

Preferred qualifications include:

• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs, run reports and interpretate data to draw conclusions
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity
• Fleet, vehicle compliance or title and registration experience