Fleet Client Services Specialist II

Cox Enterprises; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

Cox Fleet is hiring a Fleet Services Specialist II to support billing, dispatching, and scheduling for our nationwide on-site mobile maintenance team. You will manage the service lifecycle, maintain accurate records, and ensure top-tier customer interactions with internal and external clients.

You will collaborate with Field Operations to schedule technicians, secure customer approvals for repairs, and drive a steady pipeline of work while improving dispatching capabilities across markets.

Qualifications

• HS diploma or GED required; 3+ years in a related field preferred.
• Strong communication and organizational skills; able to collaborate cross-functionally.
• Proven ability in data entry and Excel; comfortable using dispatch/scheduling platforms.

Responsibilities

• Assist billing process across markets.
• Manage dispatch lifecycle from origination to repair technician custody.
• Maintain accurate documentation in Cox Fleet systems for each customer contact.
• Provide excellent service to internal and external customers.
• Build positive rapports with customers and colleagues.
• Obtain approvals for repairs and services from customers.
• Promptly schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign technicians to accounts.
• Help develop Dispatching and Service Scheduling capabilities.

Skills

Customer service

Communication

Data entry

Excel

Dispatching

Scheduling

Problem solving

Organization

Education

High School Diploma/GED

Related degree or certification

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services Specialist II to support the growth of the company.

Duties & Responsibilities:

• Assist with the billing process in all markets in area.

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact

• Providing excellent customer service for all internal and external customer calls

• Be professional and establish positive customer rapport

• Obtain customers approval for all repairs and services to be performed

• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business

• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience

• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician

• Continuously develop and improve company capabilities in Dispatching and Service Scheduling

• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.

• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

• Excellent organizational skills and the ability to balance a variety of tasks.

• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)

• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.

• Ability to work independently and collaboratively within a team environment.

• Excellent problem-solving skills

• Highly organized with exceptional follow-through abilities