Fleet Operations Lead | Data-Driven, Growth-Focused

Lyft; Cincinnati (OH); On-site; USD 50,180 - 62,730; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health benefits

401(k) plan with company match

Paid parental leave

Complimentary Lyft Pink membership

Job summary

Lyft is seeking a passionate Operations Lead to oversee a fleet of vehicles at our Flexdrive hub in Cincinnati. In this role, you will lead a team of Operations Associates and ensure operational excellence by analyzing market data and coaching your team. Your contributions will directly affect our growth and the service provided to Lyft drivers, who are central to our mission.

The ideal candidate will have a strong background in managing teams within retail or vehicle rentals, effective communication skills, and a passion for improving customer experiences. Flexdrive offers comprehensive benefits including medical insurance, 401(k) with company match, and paid time off.

Qualifications

• 4 years experience managing Retail, customer service, or vehicle rental team.
• 3+ years managing hard assets in a fleet management business preferred.
• Ability to coach and develop team members.

Responsibilities

• Lead team responsible for assisting Lyft drivers through the rental process.
• Drive high utilization metrics by managing vehicle supply.
• Serve as primary point of contact for maintenance, security, and safety.

Skills

Customer experience management

Team management

Data analysis

Verbal and written communication

Attention to detail

Multi-tasking

Job description

Lyft is seeking a passionate Operations Lead to oversee a fleet of vehicles at our Flexdrive hub in Cincinnati. In this role, you will lead a team of Operations Associates and ensure operational excellence by analyzing market data and coaching your team. Your contributions will directly affect our growth and the service provided to Lyft drivers, who are central to our mission.

The ideal candidate will have a strong background in managing teams within retail or vehicle rentals, effective communication skills, and a passion for improving customer experiences. Flexdrive offers comprehensive benefits including medical insurance, 401(k) with company match, and paid time off.