Operations Lead

Socket.dev; Baltimore (MD); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Great medical, dental, and vision

Mental health benefits

401(k) plan with company match

Paid time off top-ups for holidays

Parental leave benefits

Commuter benefits

Lyft credits and perks

Job summary

Flexdrive, a Lyft subsidiary, seeks an Operations Lead in Baltimore to manage a team and oversee a fleet of vehicles, reporting to the Regional Operations Manager. You will drive operational excellence through data analysis, develop staff, manage vendor relationships, and ensure safety, compliance, and a great workplace experience at the local site.

Responsibilities include optimizing the Express Drive rental process, reducing downtime, and controlling costs while achieving OKRs and delivering

Qualifications

• 4 years experience managing Retail, customer service, or vehicle rental team.
• 3+ years managing hard assets in a fleet management business preferred.
• Experience managing vendors and partners.
• Ability to coach and develop team members within your org.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to multi-task and switch modes during the workday/week.
• Lover of dashboards, data, and metrics.
• A valid unrestricted driver's license and insurable under Lyft's policy.

Responsibilities

• Accountable for market’s business health and OKRs; analyze market data for performance gaps.
• Lead the team assisting drivers through Express Drive end-to-end rental process.
• Foster growth through regular 1:1s and constructive feedback.
• Drive utilization by managing vehicle lifecycle and reduce downtime.
• Own talent retention and onboarding for new site members.
• Build relationships with vendors and service providers to optimize quality and turnaround time.
• Ensure site safety, compliance, and a great workplace experience in partnership with cross-functional teams.

Skills

Team leadership

Data analysis

Problem solving

Vendor management

Coaching & development

Communication

Hiring & onboarding

Operations management

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive, a subsidiary of Lyft that offers vehicle access to Lyft drivers through a flexible car rental subscription program, is seeking a passionate, organized, and bold Operations Lead to join our team in Baltimore. In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles. Your duties will include leading and developing a team of Operations Associates, driving operational excellence, fostering a value-based culture of continuous improvement through deep data analysis and problem-solving to identify performance gaps and delivering on company’s key performance metrics. . At one of our Flexdrive facilities, you and your team will support the community through Lyft's Express Drive program, a key driver of our growth. Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ensure that every interaction with them has a purpose to serve and connect.

Responsibilities:

• Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
• Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
• Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
• Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
• Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members
• Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
• Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience

Experience:

• Passionate about delivering great customer experiences with a strong track record to back that up
• 4 years experience managing Retail, customer service, or vehicle rental team
• 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
• Experience managing vendors and partners
• Ability to coach and develop team members within your org
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to multi-task and switch into different modes during the workday/week
• Lover of dashboards, data, and metrics
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Baltimore, MD area is $56,300 - $70,380, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.