Fleet Manager of Specialized Operations

Isupark; Des Moines (IA); On-site; USD 70,000 - 100,000; Full time

Job summary

TMC Transportation in Des Moines, IA is seeking a full-time Specialized Operations Fleet Manager. The role uses coaching and leadership to manage drivers, meet delivery requirements, maximize revenue, and maintain safety.

You will report to Sean Degoey and work to retain drivers while improving performance, with emphasis on safety and compliance across daily operations.

Qualifications

• Four-year degree, preferably in Transportation and Logistics, or related field.
• Fluent with computer applications and good keyboard skills.
• Capable of performing in a fast-paced, high-stress environment.
• Strong planning, organization, and problem-solving abilities.
• Courteous yet assertive telephone communication.

Responsibilities

• Review driver check calls to determine location and ETAs.
• Dispatch loads with instructions, routing, and fuel details.
• Coordinate loading/delivery with customers and schedule appointments.
• Notify Customer Service of issues that could affect loads.
• Promote safety and monitor drivers' hours of availability.
• Track performance, resolve issues, and support driver retention.
• Participate in Kaizen teams and company meetings.
• Maintain driver performance records.
• Resolve conflicts related to hometime, pay, equipment, and assignments.

Skills

Computer skills

Attention to detail

Problem solving

Organizational skills

Phone etiquette

Education

Bachelor's degree in Transportation & Logistics or related field

Job description

Location: Des Moines, IA | Corporate Office

Job Description

TMC Transportation has an immediate full-time opening for a Specialized Operations Fleet Manager .

This position will report to Sean Degoey.

PRIMARY FUNCTION

The primary function for a Specialized Operations Fleet Manager is to utilize coaching and leadership skills to manage drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES

• Review driver check calls to determine driver location and estimated delivery times.
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.
• Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay, equipment, and load assignments.
• Ensure the awareness of and enforce company policies.
• Maintain records pertaining to driver performance and productivity.
• Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.

MINIMUM QUALIFICATIONS/EXPERIENCE

• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to plan and organize, attention to detail, problem-solving skills.
• Possess courteous, yet assertive telephone personality.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• The physical requirements and work environment described are representative of those present while performing the essential functions of this job.
• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
• Must be able to speak and hear clearly in a high volume telephone environment.

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.