Dedicated Fleet Manager

Riverside Transport, Inc.; Livonia (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Riverside Transport, Inc. is seeking a Driver Supervisor to act as the primary communication link to drivers, manage performance, and support operations in Livonia, Michigan. The role emphasizes data accuracy, timely updates, and coordination with maintenance, safety, and HR to ensure efficient and compliant transportation services.

The position requires a 2-year degree or equivalent experience in transportation, plus strong Excel skills and a proactive, team-oriented approach.

Qualifications

• Associate Degree or 1-2 years related experience and/or training required.
• 2-year degree in related field preferred.
• 3-year experience in transportation preferred.
• Intermediate proficiency in Microsoft Excel.

Responsibilities

• Serve as the driver supervisor and primary communications link for load information, advances, and maintenance coordination.
• Manage driver performance and aim for optimal driver and customer satisfaction.
• Ensure accurate data entry and control fleet performance metrics.
• Hold responsibility for on-time service by communicating customer expectations to drivers.
• Coordinate with HR on driver attendance and medical conditions when needed.
• Handle driver complaints and escalate issues promptly to the appropriate department.
• Collaborate with Load Planners to plan future workload and with service/breakdown teams to maintain equipment.
• Guide and train drivers, ensuring safe driving and compliance with hours-of-service and CSA requirements.
• Maintain organization and positive team dynamics; communicate clearly with drivers and teammates.
• Adapt planning to changing situations while staying aligned with company goals.

Education

Associate Degree or 1-2 years related experience

Tools

Microsoft Excel

Job description

Summary:

Serve as driver's supervisor/representative in Operations. Manage drivers performance in identified categories and be primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Sole communications link to driver, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling, and dissemination of general company news and information.

2. Responsible for assigned full board of tractors and drivers, including, but not limited to effective management for optimum performance in the following categories:

• Ensuring data entry is correct always. Coding errors on service failures need to be minimal. Fleet Managers will be responsible for 99.5% data entry accuracy.
• Responsible to ensure your driver turnover stays in the ideal range. The ideal range will vary month by month, but preventable turnover should never exceed 60%.
• Utilization, mileage may vary as well, depending on the month. Utilization overall should be 310-326 MPU per day. In case of dedicated freight your MPU goal may be adjusted to fit the expectation of that specific business unit.
• On-time Service- Service failures should be minimal. It is your responsibility to communicate to the driver the customers expectations.
• Overall safety- Hours of service, unsafe driving, and overall CSA scores will affect your bonus potential.

3. Make sure drivers are current on preventative maintenance on their trucks.

4. Update drivers on road conditions and restrictions as communicated by the Safety Department.

5. Communicate to HR in a timely manner on Drivers Medical Conditions or attendance issues.

6. Handling driver complaints and ensuring complaints are escalated to the appropriate person or department and handled in a timely manner.

7. Work with Load Planners and other Fleet Managers to plan future workload.

8. Work with Service and Breakdown departments to adequately maintain equipment and meet service schedules.

9. Must be able to think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.

10. Must be well organized and engaged with the team-members.

11. Maintain a positive attitude with co-workers and supervisor, exercising the speed of trust when issues arise.

***Disclaimer*** This Job description is not intended to be a comprehensive list of duties and responsibilities. Duties and responsibilities may change without notice.

Preferred Qualifications:

• 2-year degree in related field
• 3-year experience in transportation
• Demonstrates decision-making ability with little supervision
• Intermediate user ability for Microsoft Excel

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate Degree or 1-2 years related experience and/or training; or equivalent combination of education and experience.