Fleet Manager

Western Flyer Xpress; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Western Flyer Xpress in Oklahoma City is seeking Fleet Managers to support a growing driver fleet. You will perform check-calls, monitor on-time service, and prioritize safety while guiding drivers.

The role emphasizes driving efficiency, teaming with maintenance, Load Planners, and Customer Service, plus coaching drivers, resolving issues, and ensuring policy compliance.

Qualifications

• Excellent verbal and written communication with internal/external customers, colleagues, and managers.
• Proficient in MS Office (Word, Excel, Outlook).
• Able to work under pressure and meet deadlines while delivering excellent customer service.
• Ability to work independently and complete tasks per instructions and routines.
• 1–2 years of dispatch/driver management experience preferred.

Responsibilities

• Check-call every truck multiple times per day to support compliance in Production, Retention, On-Time Service and Safety.
• Develop rapport with drivers via satellite and verbal communication.
• Coach drivers to improve daily and weekly mileage and service performance.
• Maintain positive, professional interactions with drivers and teams.
• Communicate shop needs to maintenance promptly and follow up.
• Coordinate with Load Planners and Customer Service Representatives.
• Act as voice of the driver and collaborate with Safety, Recruiting, and other departments.
• Provide coverage for other driver managers during absences and assist swaps as needed.
• Maintain compliance with company policies and procedures.
• Work with Safety on HOS and safety violations.

Skills

Verbal & written communication

MS Office proficiency

Work under pressure

Independent work

Dispatch/driver management experience

Job description

We are seeking Fleet Managers in our OKC Terminal to support our ever-growing fleet of drivers.

Essential Duties and Responsibilities:

• Check-call EVERY truck multiple times per day to assist with compliance in all aspects of Production, Retention, On-Time Service and with Safety being our first priority
• Develop positive rapport and relationships with drivers through effective satellite and verbal communication
• Coach drivers and help them manage their time to continually improve daily and weekly mileage and service performance
• Continually be aware of and interact positively and professionally with drivers
• Communicate shop needs to maintenance in a timely manner with diligent follow-up
• Identify and resolve swaps needed on board
• Act as the voice of the driver and interact professionally with Load Planners and Customer Service Representatives
• Communicate and work as a team player with all departments e.g. Maintenance, Safety, Recruiting, etc.
• Provide prompt notification to Load Planners and Customer Service Representatives as issues arise
• Assist other driver managers with swaps needed and be able to cover for them in absence.
• Maintain compliance with all applicable company policies and procedures
• Work closely with safety and counsel drivers as needed regarding HOS and safety violations

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, colleagues and managers
• Excellent computer proficiency (MS Office - Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• 1-2 years of dispatch / driver management experience preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone