Fleet Legal Administrator - TVC Pro Driver

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); Remote; USD 36,000 - 48,000; Full time

Job summary

Love's Travel Stops & Country Stores Inc. in Oklahoma City, OK, is seeking a Fleet Legal Administrator to support legal case openings, CSA case management, and document indexing for Fleet members.

The role involves handling inbound/outbound calls, data entry, and coordination with attorneys or courts, with supervision from the Fleet Specialty Supervisor. The position is remote, Monday–Friday, 8:00 am–5:00 pm, with potential for additional hours as needed.

Qualifications

• High school diploma or GED.
• At least 2 years in a call center setting.
• Ability to communicate with customers by phone.
• Typing speed of at least 35 WPM.
• Proficient with computers, internet and 10-key.
• Familiar with legal terminology and paperwork.

Responsibilities

• Provide customer service for associates and members via inbound/outbound calls.
• Obtain information from courts or attorneys and input into the system.
• Recognize cases needing action and guide steps, notifying supervisor if unable.
• Input information from attorneys or courts into the system.
• Complete required paperwork to handle cases effectively.
• Work the Fleet call docket and open tickets for fleet memberships in a timely manner.
• Open CSA cases for Fleet memberships promptly.
• Arrive on shift and stay for the scheduled duration.
• Maintain attendance records using Paycom Self Service.
• Report discrepancies to your Supervisor and perform other duties as assigned.

Skills

Verbal communication

Typing 35 wpm

Computer and Internet

10-key

Legal terminology

Documentation

Independent problem solving

Education

High school diploma or GED

Job description

Select how often (in days) to receive an alert:

Fleet Legal Administrator - TVC Pro Driver

Location:

Oklahoma City, OK, US, 73134

Please Note: The company reserves the right , at any time, to amend the responsibilities and /or requirements listed based on business needs.

Purpose / Role Summary

The Fleet Legal Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.

Reporting Line

The Fleet Special ty Admin position will report directly to the Fleet Specialty Supervisor.

The Fleet Specialty Admin position is not a supervisory-level position .

Job Functions

Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”

To provide the best possible c ustomer service for associates and members through inbound and outbound phone calls .

O btain specific information from a court or attorney regarding traffic citation and in p ut that information into the computer system.

To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor.

Input any information provided by attorneys or courts in the system.

Complete various forms of paperwork needed to handle the case in the best possible manner.

Work the Fleet call docket

Open tickets for fleet memberships in a timely manner .

Open CSA cases for Fleet memberships in a timely manner

Arrive on shift and stay for duration of scheduled shift.

Maintain proper records of attendance by correctly using Paycom Self Service.

Report discrepancies to your Supervisor .

Perform other duties as assigned by Supervisor/ Manager.

Qualifications

Education Requirements

High school diploma or GED

Professional Experience

To have worked in a call center setting for at least 2 years.

Ski ll Sets

Verbally communicate with a customer and provider via telephone

Type at least 35 word per minute

Operate a computer and use the internet

Familiar with 10-key

Familiar with Legal terminology

Legibly complete required paperwork

Think independently and problem solve

Position Requirements

Physical Requirements

Able to sit for eight hours (duration of shift)

Use wrists, hands, and fingers for typing at a computer for eight hours (duration of shift)

Hear/Speak with a customer and associate via telephone

While performing the duties of this position, the employee may be required to: Stand, walk, sit for long periods of time, use hands to handle or feel objects, reach with hands and arms, climb stairs and/or ladders, maintain balance, stoop, kneel, crouch or crawl, talk or hear.

The employee may occasionally be required to lift and/or move objects up to 25 pounds.

Ability to see computer screen . Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Position will be assigned to an office work environment

Employee will be e xpos ed to weather conditions prevalent at the time (including occasional visits to field work sites , if applicable ).

The noise level in the work environment is usually moderate .

Schedule

40 hours per week, Monday – Friday, 8:00 am – 5:00 pm (may be required to work more than 40 hours per week as needed)

Assigned shift is flexible.

Location

The location assignment is remote.

This location is subject to change and/or the position may be required to operate in additional locations.

I have received a copy (physical or electronic) of my job description .

I have read the job description in its entirety and fully understand my job duties and responsibilities.

Any questions I had regarding the information on this job description have been addressed w ith a member of Human Resources prior to signing below.

I am able to perform the functions as outlined, with or without reasonable accommodation.

I understand my performance will be evaluated based on my ability to perform the duties and responsibilities outlined in this job description.

I understand that my job duties may change, whether on a temporary or regular basis, according to the needs of the business. These changes may not be specifically noted in this job description.

I f I am asked to perform duties that are not specified in this job description, I will promptly discuss any questions with my immediate supervisor/man a ger and/or a member of Human Resources.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.