Dispatcher

United Petroleum Transports; Norcross (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

United Petroleum Transports is seeking a Fleet Dispatcher in Norcross, GA. You will promote safety, plan driver trips around loads and safety guidelines, and communicate requirements to drivers and customer service teams.

Responsibilities include routing, load prioritization, tracking shipments, maintaining hours of service/ELD logs, and ensuring compliance with policies. Strong communication and basic computer skills are essential.

Qualifications

• Education & Experience: High School Education or equivalent.
• One year experience dispatching or in the customer service area.
• Excellent verbal and written communication skills.
• Knowledge of DOT regulations, federal and state standards.
• Ability to prioritize and manage multiple projects.
• Self-starter with detail oriented work habits.
• Able to maintain confidentiality.
• Display professional demeanor.
• Good interpersonal skills; work well with a wide range of individuals.
• Demonstrate dependability through good attendance and adherence to schedules.
• Basic computer skills (Word & Excel).

Responsibilities

• Promote safety in all actions.
• Control and complete paperwork as required.
• Safely plan driver trips around load/customer expectations and safety guidelines.
• Communicate with drivers regarding company and customer requirements.
• Relay to customer service any issues that need to be relayed to the customer.
• Assist the drivers in planning routes and building loads.
• Prioritize loads for timely delivery.
• Track and trace all current loads in transit and deliveries.
• Assign loads to drivers in a fair and equitable manner.
• Assist the drivers with planning for the safe and timely transit of fuel, maintaining legal hours of service/ELD logs throughout their trip to destination.
• Communicate with drivers during check-ins throughout pickup, transit, and delivery.
• Monitor store inventories.
• Put a friendly, professional face forward when dealing with drivers, customer service and all support staff.
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required.
• Comply with all corporate policies and procedures and all health and safety policies.
• Carry out other duties assigned by CSC Manager as required

Skills

DOT regulations

Communication skills

Prioritization

Safety awareness

Route planning

Time management

Confidentiality

Professional demeanor

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

Job Details

Job Location: GA Atlanta - Norcross, GA 30093 Education Level: High School Travel Percentage: None Job Category: Admin - Clerical

A Day in the life of a Fleet Dispatcher:

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities:

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience:

High School Education or equivalent

One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)