Experienced Fleet DOT Dispatcher

C&S Wholesale Grocers, LLC; Jacksonville (FL); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits day 1!

Job summary

C&S Wholesale Services, LLC in Jacksonville, FL is seeking a Dispatcher to coordinate a group of professional drivers (Class A CDL). You will dispatch loads, assign equipment, relay instructions, and ensure drivers have what they need to perform each day.

This role emphasizes safety, prompt issue resolution, and clear communication with internal and external stakeholders. The schedule is 2nd shift, Sunday through Wednesday, 9pm-9am, with benefits starting day one.

Qualifications

• Driver Engagement, High School Diploma - General Studies, Planning & Execution, Transportation Communication, Transportation Safety

Responsibilities

• Dispatch routes and relay information, instruction, and/or messages to drivers; ensure drivers have what they need for the day.
• Update customer portal and communicate daily transportation operations; address time changes, missing product, and hours of service issues.
• Engage with the driver workforce; elevate issues to management with potential solutions.
• Update the dispatch system; perform debriefs after driver trips and adjust records accordingly.
• Answer phones professionally; troubleshoot and escalate when needed.
• Complete daily safety observations and ensure DOT Hours of Service compliance.

Skills

CDL

General computing ability

OSHA/DOT regulations knowledge

Bilingual English/Spanish

Education

High School Diploma - General Studies

Job description

Position Overview

As a Dispatcher with the C&S Family of Companies, you serve as the primary point of contact for a group of professional drivers (primarily Class A CDL holders). This role is responsible for dispatching loads and ensuring the drivers are set up for success- communicating special instructions for each assignment, assigning the correct equipment, and providing coordination as needed. The dispatcher is tasked with executing the day's workload and informing the correct stakeholders (internal and external) of any deviations from plan. Additionally, this role plays a vital role in creating a culture of safety and in prompt issue resolution- removing obstacles and informing leadership of issues raised / created by drivers or customers.

Job Description

Pay rate: $20/hr

Schedule: Sunday through Wednesday 9pm-9am

Benefits day 1!

DOT regulation expertise preferred

Description

• Review routing and scheduling plan for the shift to ensure all assignments are covered.Dispatch routes and relay information, instruction, and/or messages to drivers. Ensure every driver has what they need to be successful for the day.If loads are uncovered, work with the team to develop a coverage plan, and communicate accordingly.
• Utilize appropriate channels to clearly communicate information pertaining to daily transportation operations. Issues may include, but are not limited to: delivery time / plan adjustments, missing product, hours of service issues, safety incidents, etc.Update customer portal when applicable
• Engage with the driver workforce. Help site leadership create a best in class work environment. Promptly elevate issues to management and offer solutions on how to resolve.
• Responsible for updating the dispatch system to ensure accuracy of information. When a driver returns, complete a debrief process to see how the driver's day went, review paperwork, and make system updates as needed.
• Answer phones in a professional manner- troubleshoot and elevate when necessary.
• Complete daily safety observations ensuring transportation associates are utilizing preferred work practices.
• Ensure drivers are compliant with DOT regulations regarding Hours of Service.
• Travel Required:No

Environment

• Office : Office Temperature (65F to 75F)

Skills

• Specialized Knowledge : CDL, General computing ability, Knowledge of OSHA and DOT regulations, Bi-Lingual English/Spanish (Preferred)
• Special Skills : Ability to multi-task, Interpersonal skills, Communication (written and oral), Telephone etiquette.
• Physical abilities: :
• Other: :

Years Of Experience

• 2-5 : Experience in a high paced and dynamic environment, Dispatching experience is preferred.

Qualifications

Driver Engagement, High School Diploma - General Studies, Planning & Execution, Transportation Communication, Transportation Safety

Shift

2nd Shift (United States of America)

Company

C&S Wholesale Services, LLC

About Our Company

C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.