Fleet Manager

NAFA Fleet Management Association; Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401(k) Plan

Employee Ownership - ESOP!

Generous Vacation

Job summary

TMC Transportation is seeking a Fleet Manager to lead a team of 35-40 drivers from our Des Moines, IA office. This full-time role focuses on meeting delivery requirements, maximizing revenue, improving driver productivity, and maintaining a superior safety record.

Responsibilities include dispatching loads, coordinating with Customer Service, ensuring policy compliance, and driving driver retention through motivation and performance management.

Qualifications

• Bachelor's degree (preferably in Transportation and Logistics) or relevant transportation experience.
• Proficient with computers and keyboard.
• Ability to thrive in a fast-paced environment and manage stress.
• Strong planning, organization, and attention to detail.
• Excellent interpersonal and listening skills.
• Courteous but assertive telephone presence.

Responsibilities

• Review driver check calls to determine location and ETA.
• Review load assignments for driver suitability.
• Dispatch loads with instructions, routing, and fuel details.
• Contact customers to confirm directions and loading/delivery times.
• Notify Customer Service of issues that affect loads.
• Promote safety and adherence to drivers hours of availability.
• Monitor driver performance to support retention and motivation.
• Identify and resolve performance issues and conduct driver evaluations.
• Resolve conflicts related to hometime, pay, equipment, and loads.
• Maintain driver performance records and adhere to policies.
• Participate in Quality/Kaizen projects and company meetings.

Skills

Degree in Transportation/Logistics

Computer proficiency

Work in fast-paced environment

Organizational skills

Interpersonal skills

Telephone communication

Education

Four-year degree in Transportation and Logistics

Job description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) Plan
• Employee Ownership - ESOP!
• Generous Vacation

TMC Transportation has an immediate full-time opening for a Fleet Manager working out of our office in Des Moines, IA.

SHIFT: Monday-Friday, 7am-4:30pm

PRIMARY FUNCTION:

The primary function for a Fleet Manager is to utilize coaching and leadership skills to manage approximately 35-40 drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES:

• Review driver check calls to determine driver location and estimated delivery times.
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.
• Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay, equipment, and load assignments.
• Ensure the awareness of and enforce company policies.
• Maintain records pertaining to driver performance and productivity.
• Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to plan and organize, attention to detail, problem-solving skills.
• Excellent interpersonal skills, including good listening skills.
• Possess courteous, yet assertive telephone personality.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
• Must be able to speak and hear clearly in a high volume telephone environment.