Fleet Maintenance Supervisor

ZipRecruiter; Kansas City (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Service Supervisor to lead and coordinate the activities of service employees in a dynamic shop environment. This role involves preparing work schedules, supervising staff to ensure adherence to quality standards, and implementing departmental policies. The ideal candidate will have a strong background in truck maintenance and management, along with excellent organizational and communication skills. If you thrive in a fast-paced environment and are passionate about customer service and team development, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 5+ years of truck maintenance experience required.
• 1-3 years of management experience required.

Responsibilities

• Supervises service employees to ensure quality standards.
• Trains employees on company policies and job duties.
• Analyzes financial activities and contributes to budgeting.

Skills

Organizational Skills

Customer Service Skills

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Internet

Job description

Job Summary

The Service Supervisor assists in coordinating the activities and responsibilities in the shop.

Essential Duties and Responsibilities

• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Plans ahead to meet service deadlines.
• Trains employees in the areas of company policies and job duties.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or GED required
• 5+ years truck maintenance experience required; 1-3 years of management experience
• Strong organizational skills with great attention to detail
• Excellent customer service and phone etiquette skills
• Excellent communication skills, both verbal and written
• Proficient in Word, Excel and the internet