Fleet Maintenance Service Supervisor

Trimac Transportation System; Spruce Pine (NC); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Paid vacation & holidays

Tuition Reimbursement

Volunteer time off

Career development

Job summary

Trimac Transportation is seeking a hands-on Service Advisor to lead frontline maintenance execution, vendor coordination, and compliance at our Service Centers. You will supervise service writers, coordinate with drivers, dispatch, and vendors, and ensure preventative maintenance and repairs meet internal standards and regulatory requirements.

Reporting to the Fleet Services Supervisor or Facility Manager, you will manage PM schedules, inspections, and documentation, while driving safety,

Qualifications

• High School Diploma or equivalent required; post-secondary education in Business, Transportation, or a related field is an asset.
• Minimum 3 years of experience in a service writer, maintenance coordination, or administrative supervisor role within transportation or mechanical services.
• Experience supervising staff and managing both shop and washrack operations is preferred.

Responsibilities

• Supervise and coach service administrators and writers to ensure procedural compliance, productivity, and professional communication.
• Ensure consistent documentation and workflow execution across both maintenance and cleaning operations.
• Coordinate with internal support teams to resolve system-related issues.
• Act as a primary contact for equipment and cleaning service inquiries from drivers, dispatch, and external customers.
• Communicate status updates, ETAs, and service recommendations clearly and professionally.
• Escalate service-related issues requiring urgent resolution or cross-functional coordination.
• Select and manage third-party vendors; issue and track vendor repair orders (VROs).
• Review vendor estimates and paperwork for accuracy, cost efficiency, and documentation compliance.
• Resolve vendor disputes and monitor repair timelines to reduce downtime.
• Coordinate PM schedules and inspections to meet internal standards and regulatory requirements.
• Manage follow-ups such as retorques and overdue work orders.
• Identify and elevate safety or compliance risks as needed.
• Coordinate daily repair and tank cleaning schedules in partnership with shop supervisors, foremen, and parts personnel.
• Track labor, parts, and cleaning activities to ensure proper billing and cost allocation.
• Assist with intake assessments and estimate preparation.
• Utilize maintenance systems to manage workflow and digital records.
• Ensure timely scanning and attachment of inspection forms, cleaning reports, and work orders.
• Oversee accurate coding and closure of work orders for both mechanical and washrack services.
• Support internal conflict resolution on repair justifications and scope of work.
• Help troubleshoot minor mechanical issues and guide drivers to safe locations or appropriate vendors.
• Identify and implement process improvements across service, cleaning, and administrative workflows.

Skills

Strong mechanical aptitude

Leadership

Documentation

Microsoft Office

Education

High School Diploma or equivalent

Post-secondary education in Business, Transportation, or related field

Tools

TMT maintenance software

Microsoft Office

Job description

Trimac Transportation is seeking a hands-on Service Advisor to lead frontline maintenance execution, vendor coordination, and compliance at our Service Centers. You will supervise service writers, coordinate with drivers, dispatch, and vendors, and ensure preventative maintenance and repairs meet internal standards and regulatory requirements.

Reporting to the Fleet Services Supervisor or Facility Manager, you will manage PM schedules, inspections, and documentation, while driving safety,