Fleet Manager

Hogan Transportation; Kentucky; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Hogan Transportation in the United States seeks a Fleet Manager to lead drivers assigned to a customer account, ensuring on-time deliveries and high-quality service. You’ll act as a liaison with the client, supervising driver performance and scheduling.

The role emphasizes safety, policy compliance, coaching, and problem-solving to keep operations efficient and customer expectations met. A background in trucking and strong Microsoft skills are preferred.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• 2-5 years of experience in transportation/trucking.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Manages drivers’ activities to meet client expectations and policies.
• Addresses driver performance issues through coaching and discipline.
• Interviews prospective drivers and makes hiring recommendations.
• Conducts driver 30- and 60-day performance reviews.
• Coaches and trains drivers on safety and customer service.
• Coordinates services to maximize profits and align with customer needs.
• Schedules drivers to locations per customer requests.
• Monitors driver performance and daily activities.
• Prepares daily work and run schedules.
• Advises drivers on traffic problems and creates contingency plans.
• Manages fleet for on-time pickup/delivery, hours of service, home time.
• Ensures safe working environment and compliance with safety laws.
• Ensures drivers are trained and understand company policies.
• Payroll accuracy and timely submission.
• Other duties as assigned.

Skills

Leadership

Customer service

Coaching

Hiring

Communication

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer’s account. The Fleet Manager is a liaison with the customer ensuring high quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client’s needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues.

Essential Duties and Responsibilities

• Manages drivers’ activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs.
• Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate.
• Interviews prospective drivers and make recommendations on hiring decisions.
• Conducts driver 30- and 60-day performance review.
• Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.
• Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits.
• Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs.
• Monitors drivers’ performance and activities.
• Prepares and monitors daily work and run schedules.
• Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met.
• Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
• Ensures a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements.
• Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices.
• Performs a daily accounting of all assigned trucks and drivers.
• Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time.
• Works with drivers to reduce turnover and promote longevity of workforce.
• Ensures driver payroll is accurate and submitted timely.
• Other duties as assigned.

Requirements

• High school diploma or GED required, Associates degree preferred
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft products including Word and Excel.