CET Coordinator

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Paid time off

401(k) match

Medical/Dental/Vision insurance after

Competitive pay

Career development

Résumé du poste

Love's Travel Stops & Country Stores Inc. in Oklahoma City seeks a Customer Engagement Coordinator to support the operational needs of the Customer Engagement team, set up customer accounts, and assist clients in using Love’s online software to manage fleets and billing.

You will resolve inquiries by researching resources, coordinate with internal departments and vendors, and help manage expectations while upholding Love's service standards.

Qualifications

• HS Diploma or equivalent; BA preferred
• Excellent customer service and active listening
• Excellent verbal and written communication skills
• Demonstrated ability to work well in a close team environment
• Ability to determine when to refer issues vs. handle them personally

Responsabilités

• Set up accounts
• Assist customers to use Love’s online software for fleet fueling and billing
• Research customer inquiries and provide corrective actions/answers
• Resolve problems by coordinating with other departments and vendors
• Follow up with customers via outgoing calls to gather information or provide resolution
• Manage customer expectations regarding functionality and deliverables
• Participate in company-wide initiatives to improve service and reduce costs
• Other duties as assigned

Connaissances

Customer service

Verbal communication

Written communication

Team collaboration

MS Office

Multitasking

Problem solving

Attention to detail

Professionalism

Formation

HS Diploma

Bachelor’s degree preferred

Outils

CRM software

Description du poste

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

Welcome to Love's:

The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers’ accounts. Customer Engagement Coordinators are responsible for understanding Love’s products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.

Job Functions:

• Set up accounts
• Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
• Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
• Resolve problems by researching and working with other departments and vendors
• Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
• Manage customer expectations regarding functionality and deliverables
• Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
• Other duties as assigned

Experience and Qualifications:

• HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
• Excellent customer service and active listening skills
• Excellent communication (verbal and written) skills
• Demonstrated experience working well in a close team environment
• Possess a demonstrated ability to determine when to refer issues versus handle them personally

Skills and Physical Demands:

• Ability to manage numerous competing demands in an extremely high stress environment
• Ability to work with multiple departments and customers in stressful situations
• Excellent working knowledge of Microsoft Office
• High attention to detail, with follow through to completion of tasks
• Strong problem-solving skills, multitasking capabilities
• High level of professionalism and customer orientation
• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.