CET Coordinator

Love's Travel Stops; Oklahoma City (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

401(k) – 100% Match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Career Development

Job summary

Love's Travel Stops is seeking a Customer Engagement Coordinator to support the Customer Engagement team, set up customer accounts, and resolve client inquiries using Love's systems. You will collaborate with internal departments to ensure accurate service delivery and overall customer satisfaction.

Based in Oklahoma City, this role emphasizes high-quality service, problem solving, and continuous process improvement within a nationwide family-owned business.

Qualifications

• Excellent customer service and active listening skills.
• Excellent communication (verbal and written) skills.
• Demonstrated experience working well in a close team environment.
• Possess a demonstrated ability to determine when to refer issues versus handle them personally.

Responsibilities

• Set up accounts for customers.
• Assist customers to utilize the online software that manages fleet fueling and billing accounts.
• Research customer inquiries using company resources and conversations to provide corrective actions/answers.
• Resolve problems by researching and coordinating with other departments and vendors.
• Follow through on issues by making outgoing calls for information or updates.
• Manage customer expectations regarding functionality and deliverables.
• Participate in and support company-wide initiatives such as process improvements to enhance service and reduce costs.
• Other duties as assigned.

Skills

Customer service

Active listening

Communication

Teamwork

Multitasking

Problem solving

Microsoft Office

Education

HS Diploma or equivalent

Bachelor’s in Business or related field

Tools

Microsoft Office

Job description

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *

Welcome to Love's: The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers’ accounts. Customer Engagement Coordinators are responsible for understanding Love’s products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.

Job Functions:

• Set up accounts
• Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
• Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
• Resolve problems by researching and working with other departments and vendors
• Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
• Manage customer expectations regarding functionality and deliverables
• Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
• Other duties as assigned

Experience and Qualifications:

• HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
• Excellent customer service and active listening skills
• Excellent communication (verbal and written) skills
• Demonstrated experience working well in a close team environment
• Possess a demonstrated ability to determine when to refer issues versus handle them personally

Skills and Physical Demands:

• Ability to manage numerous competing demands in an extremely high stress environment
• Ability to work with multiple departments and customers in stressful situations
• Excellent working knowledge of Microsoft Office
• High attention to detail, with follow through to completion of tasks
• Strong problem-solving skills, multitasking capabilities
• High level of professionalism and customer orientation
• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Our Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.