Fleet Lease Admin

DEALERS AUTO AUCTION OF MOBILE LLC; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

DEALERS AUTO AUCTION OF MOBILE LLC in Mobile, AL seeks an Admin - Clerical to maintain relationships with Commercial Accounts, coordinate vehicle consignments, and ensure smooth operations.

Candidates should have strong communication, data entry, and multitasking abilities, with a keen eye for detail and customer service excellence.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Data entry and record-keeping experience is essential.
• Excellent written and oral communication skills are needed.
• Strong customer service orientation and organizational abilities.

Responsibilities

• Maintain accurate account records and positive customer relationships.
• Establish and maintain rapport with major commercial accounts.
• Develop new commercial accounts through direct contact and calling efforts.
• Resolve customer problems promptly while delivering quality service.
• Review account records for completeness and accuracy; update reports as required.
• Coordinate with Lot Operations and Recon departments to move vehicles for reconditioning.

Skills

Data Entry

Written & Verbal Communication

Customer Service

Organizational Skills

Ability to sit/stand long periods

Team Coordination

Education

High School Diploma or equivalent

Some College/Associate’s Degree preferred

Tools

ASI system

Job description

Job Details

Job DetailsJob Location: DAA Mobile - MOBILE, AL 36606Education Level: NoneJob Category: Admin - ClericalThis position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow.

JOB DUTIES

• Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
• Establish and maintain close working relationships and good rapport with major commercial accounts.
• Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers.
• Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service.
• Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements. Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles and make recommendations for reconditioning to increase vehicle value.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and lot coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities.
• Perform other duties as assigned by management.
• Performs Pre-Delivery Inspection(PDI)
• Oversees PDI of various accounts in a timely manner
• Use systems to perform check ins, condition reports, and check outs of all remarketing units
• Organize fueling and delivery of units as laid out by the account representatives
• Ensure that all units have been gate passed and all charges entered into ASI as per each account
• Handle redemptions in accordance with account requirements and in compliance with all applicable laws/regulation such as UDAAP, FDCPA, etc.
• Answers phone calls to department in a professional and friendly manner

QUALIFICATIONSPOSITION REQUIREMENTS

• High School Diploma or equivalent, Some College/Associate’s Degree preferred
• Valid Driver’s License and good driving record
• Data Entry
• Condition Report experience
• Excellent written and oral communication skills
• Customer service skills
• Strong organizational skills
• Ability to sit or stand for long periods of time
• Ability to enter and exit vehicles frequently

CHARACTERISTICS

• Great multi-tasker
• Great time management
• Goal oriented
• Adaptable to change
• Excellent communicator
• High ethical standards
• Innovative
• Accountable
• Organized
• Involved with the industry
• Team player
• Effective networking skills
• Patience and flexibility
• Negotiation skills
• Detail oriented and self-motivated
• Knowledge of automotive trends and equipment in the fleet

SKILLS & QUALIFICATIONS

• Consults with Fleet Lease Manager on operational issues (including fiscal matters)
• Conducts training of others;
• Cross-trained on other accounts to ensure bench strength in department
• Regular and substantial contact with others.
• Contacts usually involve discussions related to accounts and procedures, may include proposal or presentation writing, negotiation with vendors, and the like.
• Handles sensitive, complex, and/or confidential information
• Assesses and diffuses problem situations and requires influencing others to reach consensus.
• Requires tact and diplomacy to handle difficult customer/internal situations.
• Requires advanced interpersonal and communication skills to establish and maintain internal and external customer relationships.
• Explores alternatives and creative solutions to meeting the needs of the customer
• Tasks are multiple and diverse with some interrelationship across processes.
• Work requires the direct application of a variety of procedures, policies and/or precedents.
• ]There is some budget responsibility and expenditure authority
• Performs duties within scope of general Company policies, procedures and objectives as well as account contractual obligations.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired result.
• Regular exercise of independent judgment within accepted practices.
• Makes recommendations that affect policies, procedures and practices.
• Refers exceptions to policy and procedures to the supervisor

PHYSICAL REQUIREMENTS

• Work involves frequent exposure to unpleasant elements, such as extreme temperatures, dirt, dust, fumes, smoke, loud noises, chemicals, etc.
• Position requires occasional or frequent moderate physical activity which includes 20% walking, 10% standing, 7.5% lifting, 7.5% climbing, 7.5% pulling, 7.5% pushing, 10% in cramped or confined spaces, and 30% sitting