Fleet Health Services Manager (Onsite) – 24/7 Medical Ops

Royal Caribbean Group; Miami (FL); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Royal Caribbean Group in Miami is seeking a Manager, Health Services to lead shoreside medical operations for a global fleet. You will provide real-time clinical decision support, oversee quality and case management, and coordinate with shipboard teams and 24/7 medical helpline operations.

The role involves traveling to vessels for training, audits, and governance activities, with mentorship from senior medical leaders and an emphasis on ethical, compliant care delivery.

Qualifications

• Medical degree from an accredited institution with an active license.
• 5 years of post-training independent clinical practice.
• Strong written and verbal English communication.
• Willingness to travel internationally and aboard ships.
• Ability to participate in a rotating 24/7 on-call schedule.

Responsibilities

• Serve as shoreside point of contact for assigned vessels on medical operational matters.
• Support day-to-day medical operations of the fleet, including resource coordination and staffing coverage.
• Track open medical cases and ensure documentation and handover.
• Provide real-time telemedicine clinical decision support to shipboard clinicians.
• Review surgical or procedural requests for clinical appropriateness and safety.
• Review medical disembarkation requests for crew fitness and destination-of-care considerations.
• Conduct structured clinical case reviews and quality assurance of care.
• Participate in investigations in partnership with HR.
• Travel to vessels to conduct medical audits and on-site coaching.

Skills

Medical degree

Licensed physician

Residency training

Clinical judgment

English proficiency

On-call availability

Willingness to travel

Education

Medical degree (MD/DO/MBBS) or international equivalent

Job description

Royal Caribbean Group in Miami is seeking a Manager, Health Services to lead shoreside medical operations for a global fleet. You will provide real-time clinical decision support, oversee quality and case management, and coordinate with shipboard teams and 24/7 medical helpline operations.

The role involves traveling to vessels for training, audits, and governance activities, with mentorship from senior medical leaders and an emphasis on ethical, compliant care delivery.