Fleet Dispatcher - THL - Weekend Nights

U.S. Xpress, Inc.; Tunnel Hill (GA); On-site; USD 44,000 - 51,000; Full time

Job summary

U.S. Xpress, Inc. seeks a dispatcher at the Tunnel Hill, GA USX terminal to support drivers with delays, routes, and service issues. You will coordinate loads, monitor schedules, and communicate with drivers and customers to keep operations running smoothly.

The role requires strong communication, problem solving under pressure, and a customer‑driven mindset. This on‑site position offers weekend shifts Friday–Sunday with every other Thursday 18:00–06:00. Equal opportunity employer.

Qualifications

• Must have strong communication skills.
• Must have a true passion for helping drivers.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.

Responsibilities

• Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and other needs.
• Fuel and route Drivers while promoting driver safety.
• Dispatch necessary resources (driver, truck, trailer) to address immediate issues.
• Resolve driver issues using analytical thinking and problem-solving.
• Monitor loads and inform customers of changes to delivery/pickup times.
• Ensure on-time delivery and resolve load targets.

Skills

Strong communication skills

Customer service orientation

Problem solving

High stress tolerance

Education

High School diploma or equivalent

Job description

TUNNEL HILL USX TERMINAL

Friday - Sunday and every other Thursday 18:00-06:00

Position open to remote: No

Grade: HR10

Compensation Range: $21.01 - $24.72

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

What You’ll Do:

• Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need
• Fuel and route Drivers while promoting the safety of drivers
• Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues
• Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers
• Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes
• Resolve load targets and ensure on time delivery
• Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership
• Respond to drivers and other terminal needs and assist with emergency situations if the need arises
• Understand and support company policies
• Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
• Proactively work to assist others in achieving the organizations objectives

What We’re Looking For:

Education

• High School diploma or equivalent

Experience

• 3+ years driving experience, and/or operations, and/or customer experience required

Qualifications

• Must have strong communication skills
• Must have a true passion for helping drivers
• Must be able to work in high pressure situations
• Must possess strong problem solving skillsMust be self-motivated
• Must be detail-oriented

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.